Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ana Guzman

Compton,CA

Summary

Dynamic professional with a proven track record at CDL Manufacturing Group, Inc., excelling in quality management and employee training. Recognized for enhancing team performance through effective problem-solving and leadership. Adept at production data recording and fostering customer satisfaction, bringing a blend of technical skills and interpersonal strengths to every role. Every position has turned into a management position through hard work and skill development.

Overview

24
24
years of professional experience

Work History

Manufacturing Associate

CDL Manufacturing Group, Inc.
Gardena, CA
10.2018 - Current
  • Recorded production data accurately for inventory control and quality management purposes.
  • Classified defects from finished orders for record tracking and statistics.
  • Maintained a clean and safe work environment by adhering to health and safety protocols.
  • Train new employees on proper operation of machines used in the manufacturing process.
  • Identify defective components or finished goods items during the inspection process and make appropriate adjustments accordingly.
  • Troubleshoot problems in the manufacturing process by identifying root causes and proposing solutions.

Customer Service Representative

Amazon Flowers & Gifts
Los Angeles, CA
09.2011 - 07.2018
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Secretary

Tamasula Trucking
Lynwood, CA
02.2007 - 06.2009
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Processed documents and materials for dissemination to appropriate parties.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Customer Service Representative

Jack in the Box
Inglewood, CA
05.2001 - 05.2006
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Monitored daily operations of the restaurant, including inventory control and ordering supplies.
  • Responsible for interviewing, hiring and training new employees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Education

High School Diploma -

Escuela Vocacional De Guadalajara
Jalisco, Mexico
07-1999

Skills

  • Cash handling
  • Customer service
  • Sales support
  • Patience and empathy
  • Drawer balancing
  • Production data recording
  • Quality management
  • Machine operation
  • Employee training
  • Team building
  • Problem solving
  • Inventory management
  • Basic math
  • Leadership
  • Critical thinking
  • Dependable and responsible

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Manufacturing Associate

CDL Manufacturing Group, Inc.
10.2018 - Current

Customer Service Representative

Amazon Flowers & Gifts
09.2011 - 07.2018

Secretary

Tamasula Trucking
02.2007 - 06.2009

Customer Service Representative

Jack in the Box
05.2001 - 05.2006

High School Diploma -

Escuela Vocacional De Guadalajara

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Ana Guzman