Ana Hansen
Lake in the HIlls,IL
Summary
Proven talent acquisition specialist with a robust history at Accurate Personnel, adept in leveraging interviewing and strategic planning skills to enhance recruitment processes. Expert in Applicant Tracking Systems, demonstrating a keen ability to source and onboard top talent, resulting in a significant 30% revenue increase. Excels in conflict mediation, ensuring harmonious team dynamics and optimal staff motivation.
Overview
17
17
years of professional experience
Work History
Staffing Specialist
Hughes Recruiting
Woodstock
07.2024 - Current
- Developed and implemented recruitment strategies to attract qualified job applicants.
- Organized, coordinated, and monitored staffing activities to ensure compliance with established policies and procedures.
- Conducted interviews with potential employees to assess qualifications, skills, and experience.
- Reviewed resumes and applications to determine if candidates met the required criteria for open positions.
- Maintained accurate records of all staffing related activities in the company database.
- Managed onboarding processes for new hires including orientation programs and training sessions.
- Monitored employee performance reviews and provided feedback when necessary.
- Created a network of external contacts such as recruiters, universities, HR professionals., in order to source suitable candidates quickly.
- Participated in job fairs and other recruitment events to promote the company's brand.
- Ensured that all employment documents were completed accurately prior to candidate hire date.
- Tracked key metrics such as time-to-fill rate, cost per hire, quality of hire, in order to measure success of staffing initiatives.
- Fill in LI and professional positions.
- Applicant Tracking System (ATS), Avionté Bold.
Account Manager
Corporate Services
Woodstock
05.2024 - 06.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Fill in LI and professional positions.
- Resolved customer complaints in a timely manner.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Acted as main point of contact in matters relating to client concerns and needs.
- Applicant Tracking System (ATS), Temps Plus.
Branch Manager
Accurate Personnel
Crystal Lake
08.2022 - 03.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed 3-5 staff scheduling, hiring and training processes.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Fill in LI and professional positions.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Participated in community events to promote brand awareness.
- Identified opportunities for process improvement initiatives within the branch.
- Revenue started at $200k and brought it up to $300k.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Forecasting weekly and yearly.
- Profit and loss.
- Applicant Tracking System (ATS), Avionté Bold, and Avionté Back Office.
Assistant Branch Manager
Accurate Personnel
Crystal Lake
04.2022 - 08.2022
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Fill in LI and professional positions.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Developed positive relationships with internal customers through effective communication techniques.
- Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
- Proofread documents prior to distribution to ensure accuracy of content.
- Entered data into databases accurately and efficiently.
- Applicant Tracking System (ATS), Avionté Bold, and Avionté Back Office.
Senior Account Manager
Accurate Personnel
Crystal Lake
08.2021 - 04.2022
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Managed key account relationships, ensuring customer loyalty and retention.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Fill in LI and professional positions.
- Provided ongoing training and support to junior team members on sales techniques and processes.
- Gathered feedback from clients regarding product quality and overall satisfaction levels.
- Prepared monthly reports summarizing account activities for upper management review.
- Attended industry conferences and events as a representative of the company.
- I was one of the top 3 recruiters for the company.
- Applicant Tracking System (ATS), Avionté Bold, and Avionté Back Office.
Account Manager
Accurate Personnel
Buffalo Grove
01.2018 - 08.2021
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Maintained Applicant Tracking System records of all applicants.
- Negotiated salaries and other employment terms with successful applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Collaborated with hiring managers to understand position requirements.
- Referred suitable candidates to relevant departments for additional assessment.
- Organized recruitment activities such as career fairs, campus visits.
- Built relationships with universities, colleges, alumni associations.
- Identified best practices for recruiting process improvement.
- Participated in industry networking events to build talent pipeline.
- Researched emerging trends in recruitment technology and techniques.
- Fill mostly L.I. positions.
- I was one of the top recruiters in the company.
- Applicant Tracking System (ATS), Avionté Back Office.
Account Manager
Accurate Personnel
Elgin
07.2017 - 01.2018
- I was part of a team that focused on seasonal positions.
- Coordinated and supervised the daily operations of a multi-site facility.
- Developed and implemented strategies to improve customer service, operational efficiency, and cost savings.
- Ensured compliance with all safety standards, regulations, policies, and procedures.
- Conducted regular inspections of facilities to identify areas for improvement or maintenance needs.
- Resolved customer inquiries promptly and professionally.
- Conducted initial phone screens with potential candidates to assess qualifications and interest level.
- Sourced and recruited passive job seekers through various methods such as employee referrals, online postings, cold calling, networking events and college recruitment.
- Organized interviews between hiring managers and prospective employees.
- Monitored applicant tracking systems for new applications, resumes and other relevant information.
- Established relationships with universities and colleges to promote company's brand awareness among potential recruits.
- Attended career fairs and industry events to network with potential hires and build a talent pipeline for future openings.
- Applicant Tracking System (ATS), Avionté Bold, and Avionté Back Office.
Staffing Coordinator
MSI
Elgin
03.2014 - 01.2018
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Applicant Tracking System (ATS), Temps Plus.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Organized job fairs to increase awareness of open positions within the company or organization.
- Created detailed reports on recruitment activities such as cost per hire, time to fill vacancies.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Ensured compliance with federal and state laws related to employment practices.
- Scheduled interviews between hiring managers and prospective employees.
- Facilitated orientation sessions for new hires.
- Monitored performance of temporary staff members throughout their assignment duration.
Certified Assistant Nurse
Pine View Care Center
St Charles
08.2007 - 03.2014
- Assessed and evaluated patient care needs, prioritized treatment, and maintained accurate medical records.
- Implemented nursing care plans to meet the physical, emotional, and spiritual needs of patients.
- Provided direct patient care, including medication administration and wound dressing changes.
- Monitored vital signs, such as blood pressure, pulse rate, temperature, and respiration.
- Performed routine laboratory tests and specimen collection for diagnostic purposes.
- Prepared patients for examinations and treatments while maintaining a safe environment.
- Documented all assessment findings in the patient's medical record according to established standards of practice.
- Helped 7 to 10 patients per shift.
- Part-time while in high school.
- Medication reminders.
- Assited patients with daily activities.
Education
High School Diploma -
Elgin HighSchool
Elgin01.2008
Skills
- Interviewing
- Contract negotiation expertise
- Human resources
- Onboarding
- Recruitment expertise
- Applicant tracking systems
- Employee training and orientation
- Database management
- Staff training and motivation
- Conflict management
- Cost control
- Candidate recruiting and onboarding
- Salary negotiation
- Conflict mediation
- Program administration
- Project management
- Talent acquisition
- Pre-screening and qualifying
- Job posting creation
- Background checks
- Cross-departmental collaboration
- Recruiting and onboarding
- Performance assessment
- Reference verification
- Strategic planning
- Candidate sourcing
- Workforce management
- Microsoft Office
Languages
- English
- Spanish
References
References available upon request.
Timeline
Staffing Specialist
Hughes Recruiting
07.2024 - Current
Account Manager
Corporate Services
05.2024 - 06.2024
Branch Manager
Accurate Personnel
08.2022 - 03.2024
Assistant Branch Manager
Accurate Personnel
04.2022 - 08.2022
Senior Account Manager
Accurate Personnel
08.2021 - 04.2022
Account Manager
Accurate Personnel
01.2018 - 08.2021
Account Manager
Accurate Personnel
07.2017 - 01.2018
Staffing Coordinator
MSI
03.2014 - 01.2018
Certified Assistant Nurse
Pine View Care Center
08.2007 - 03.2014
High School Diploma -
Elgin HighSchool
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