Ana Hardman
Payson ,AZ
Summary
Dynamic Sales Associate with a proven track record in customer engagement and sales. Skilled in inventory management and exceptional customer service, committed to enhancing customer satisfaction and driving store performance.
Overview
25
25
years of professional experience
Work History
Sales Associate
Equity Life Style
Chicago, Illinois
06.2018 - 08.2025
- Maintained organized inventory to ensure product availability and optimal customer service.
- Collaborated with team members to enhance customer experience and store performance.
- Trained new staff on product knowledge and customer service best practices.
- Conducted regular inventory checks to minimize discrepancies and support replenishment.
- Processed sales transactions accurately and efficiently at the point of sale. Wrote the contract, collected the wire for the sales funds.
- Engaged customers by providing knowledgeable product information and recommendations.
- Resolved customer inquiries and concerns promptly to maintain satisfaction and loyalty.
- Developed strong relationships with customers to encourage repeat business.
- Assisted in creating visually appealing product displays to attract customer attention.
- Supported management with sales reporting and analysis for strategic planning.
- Participated in team meetings to discuss sales strategies and customer engagement tactics.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
Billing Customer Service Representative
Absolute Dental
Las Vegas, Nevada
03.2007 - 08.2017
- Responded to customer inquiries regarding account balances and payment history.
- Identified recurring billing issues and proposed solutions to management.
- Facilitated communication between customers and technical support for billing concerns.
- Maintained detailed logs of customer interactions for future reference.
- Evaluated customer feedback to enhance billing service quality.
- Resolved billing inquiries through effective problem-solving techniques.
- Provided updates to customers regarding billing adjustments and account status.
- Maintained accurate records of customer interactions and transactions.
- Created customized solutions for unique billing problems that arose during customer interactions.
- Provided technical support when necessary for customers having difficulty understanding their bills or navigating the online payment portal.
- Responded promptly to all customer requests for assistance with billing matters.
- Advised customers on how best to manage their accounts in order to avoid late fees or penalties.
- Developed strategies to reduce delinquent payments and improve overall customer satisfaction.
- Collaborated with other departments within the company to resolve billing discrepancies quickly and accurately.
- Actively monitored incoming calls, emails, chats for billing-related questions, inquiries from customers.
- Performed data entry tasks related to customer accounts including updating account status and payment information.
- Ran reports on overdue accounts as needed to inform management of outstanding balances due.
- Reviewed customer account records to ensure accuracy of all data entered into the system.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Strengthened customer retention by offering discount options.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
Member Service Representative
Star Harbor Federal CU
Compton, California
06.2005 - 01.2007
- Assisted members with account inquiries, providing accurate information and guidance.
- Processed membership applications efficiently to ensure timely enrollment.
- Resolved member issues by identifying root causes and implementing effective solutions.
- Addressed member feedback to improve service delivery and enhance satisfaction.
- Conducted follow-up calls to ensure member satisfaction and resolve outstanding concerns.
- Managed cash transactions, ensuring accuracy and compliance with credit union policies.
- Provided detailed information on financial products to educate members on options.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Handled customer complaints in an efficient and courteous manner.
- Answered member questions about products and services.
- Maintained accurate records of member interactions and transactions.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Participated in team meetings to discuss customer service strategies and goals.
- Assisted colleagues with tasks as needed during peak times of activity.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Responded promptly to emails from members seeking assistance.
- Reviewed new account applications to verify eligibility of prospective members.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Completed transactions for membership renewals and extensions.
- Audited customer account information to identify issues and develop solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Leasing Consultant
The Irvine Company Apartment Communities
Irvine, California
07.2000 - 12.2004
- Developed and maintained strong relationships with tenants to ensure satisfaction and encourage lease renewals.
- Assisted prospective tenants with property tours, highlighting key features and amenities to enhance leasing opportunities.
- Supported lease administration processes, ensuring compliance with regulations and accurate record-keeping.
- Participated in property marketing initiatives, utilizing digital platforms to attract and engage potential residents.
- Facilitated smooth move-in processes by preparing units, providing necessary documentation, and addressing tenant inquiries.
- Collaborated with team members to implement strategies that improved tenant retention rates and fostered community engagement.
- Managed tenant communications regarding policies, community events, and maintenance updates to enhance transparency.
- Streamlined administrative tasks to improve efficiency in lease processing and tenant onboarding procedures.
- Conducted thorough background checks on applicants to ensure qualified tenant selection and mitigate risks.
- Organized and executed community events to promote resident engagement and strengthen tenant relationships.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Maintained accurate records of prospective renters, applications and leases.
- Conducted informative and personalized tours, resulting in new leases.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Detailed application requirements and answered questions from prospective tenants.
- Updated resident data into property management software system daily.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Escalated critical issues to property manager to deliver immediate resolution.
- Used conflict resolution skills to quickly resolve issues among residents.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Education
High School Diploma -
David Star Jordan High School
Long Beach, CA06-1989
Skills
- Inventory management
- Point-of-sale systems
- Visual merchandising
- Sales reporting
- Product knowledge
- Customer relationship management
- Effective communication
- Problem solving
- Customer engagement
- Strategic planning
- Employee training
- Sales expertise
- Exceptional customer service
- Excellent people skills
- Time management
- Excellent communication skills
- Inventory tracking
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Equity Life Style
06.2018 - 08.2025
Billing Customer Service Representative
Absolute Dental
03.2007 - 08.2017
Member Service Representative
Star Harbor Federal CU
06.2005 - 01.2007
Leasing Consultant
The Irvine Company Apartment Communities
07.2000 - 12.2004
High School Diploma -
David Star Jordan High School