Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ana Henriquez

El Sobrante,California

Overview

22
22
years of professional experience

Work History

School Registrar

WCCUSD
Richmond, CA
06.2018 - 09.2024
  • Analyzed data from various sources in order to identify potential improvements in services offered by the Registrar's Office.
  • Generated reports on enrollment trends and other related data.
  • Managed classroom capacity limits while maintaining a balanced schedule.
  • Assisted with research projects related to higher education trends or best practices in registrar operations.
  • Audited student records for accuracy prior to submission of official transcripts.
  • Provided information to students regarding course availability, prerequisites and degree requirements.
  • Monitored compliance with state regulations related to school operations.
  • Maintained student records, ensuring accuracy and confidentiality.
  • Verified transcripts for incoming transfer students.
  • Served as the primary point of contact for internal departments requiring access to academic records.
  • Resolved student inquiries regarding registration issues or policies.
  • Processed enrollments, withdrawals, transfers and grade changes.

School Clerk

WCCUSD
Richmond, CA
06.2018 - 02.2022
  • Performed administrative tasks such as filing paperwork or updating databases with new information.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Typed, formatted and edited correspondence and other documents.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Coordinated the scheduling of classes, meetings, events, and activities.
  • Generated rosters containing class lists and student contact information.
  • Monitored student behavior during lunch hours or other activities on campus.
  • Answered telephones, directed calls, and took messages.
  • Copied, sorted and filed records of office activities and business transactions.
  • Monitored office supplies inventory and placed orders when necessary.
  • Trained staff members to perform work activities and use computer applications.
  • Answered phone calls from parents and students regarding questions about school operations.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.

Family Service Advisor

St. Joseph's Cemetery & Funeral Center
San Pablo, CA
08.2015 - 03.2018
  • Promoted available products and services to customers during service, account management, and order calls.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Surpassed sales goals through the implementation of successful marketing strategies.
  • Prepared invoices for services rendered and collected payments from customers.
  • Answered phone calls from family members, friends, vendors, and other contacts regarding funeral arrangements.
  • Transported caskets to churches or other locations for services when necessary.
  • Arranged for clergy or officiant when requested by families.
  • Communicated with funeral attendees to provide information and facilitate organized services.
  • Provided support to families during visitation hours and funeral services.

Emergency Room Registration Clerk

St. Luke Hospital
San Francisco, CA
08.2002 - 08.2006
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Provided emotional support for patients during stressful times.
  • Responded quickly to codes and coordinated efficient and skilled care.
  • Answered patient questions and provided take-home materials for further information.
  • Interviewed patients to complete case histories and intake forms.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Completed relevant insurance and other claim forms.
  • Organized charts in preparation for physician visits ensuring all necessary information was present.
  • Scheduled and confirmed patient appointments and consultations.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Maintained patient confidentiality according to HIPAA regulations at all times.
  • Managed multiple tasks simultaneously while maintaining accuracy of work performed.
  • Answered questions from patients regarding billing issues or directed them to appropriate personnel for further assistance.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Arranged hospital admissions for patients as required.

Education

Bachelor of Science -

San Francisco State University
San Francisco, CA
06-2002

Skills

  • Software knowledge
  • Student enrollment
  • Record management
  • Academic advising
  • Scheduling coordination
  • Leadership qualities
  • Adaptability and flexibility
  • Multitasking capacity
  • Reliability
  • Adaptability
  • Admissions and registrations

Languages

Spanish
Professional

References

References available upon request.

Timeline

School Registrar

WCCUSD
06.2018 - 09.2024

School Clerk

WCCUSD
06.2018 - 02.2022

Family Service Advisor

St. Joseph's Cemetery & Funeral Center
08.2015 - 03.2018

Emergency Room Registration Clerk

St. Luke Hospital
08.2002 - 08.2006

Bachelor of Science -

San Francisco State University

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Ana Henriquez