Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ana Hernandez

Ana Hernandez

Shawnee,KS

Summary

Detail-oriented front desk receptionist skilled in bilingual communication and office administration. Strong background in appointment scheduling and task prioritization, contributing to efficient operations and high customer satisfaction.

Dedicated front desk receptionist known for outstanding customer service and time management. Experienced in managing appointments, supporting staff, and resolving client issues, ready to enhance organizational effectiveness. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Hilton
Overland Park, Kansas
05.2022 - Current
  • Greeted visitors and clients with a friendly and professional demeanor.
  • Managed incoming phone calls and directed them to appropriate staff members.
  • Scheduled appointments and maintained an organized calendar for staff.
  • Maintained a clean and welcoming reception area for guests and employees.
  • Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Education

GED -

JCCC
01-2010

Skills

  • Customer service
  • Appointment scheduling
  • Bilingual communication
  • Office administration
  • Time management
  • Problem resolution
  • Supply inventory
  • Team collaboration
  • Cash handling
  • File organization
  • Office organization
  • Attention to detail
  • Office supplies ordering
  • Client communication

Languages

English Spanish, Portuguese
Professional

Timeline

Front Desk Receptionist

Hilton
05.2022 - Current

GED -

JCCC

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