Ana Hernandez
The Bronx,NY
Summary
Dedicated to my work and very professional with experience at Chick-fil-A or any other environment, and fluent in Spanish and English. Excelled in creating welcoming environments and efficiently managing stock, demonstrating exceptional organizational skills and a commitment to cleanliness. Proven ability to enhance customer satisfaction and train new staff, showcasing strong memory retention and professional appearance.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Chick-fil-A
Harlem, NY
07.2023 - Current
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Sales Associate
Party City
Harlem, NY
06.2020 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate Of Arts - Art
Theatre Arts Production Company School
The Bronx, NY06.2020
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Professional Appearance
- Phone Etiquette
- Fluent in Spanish and English
- Stock management
- Organizational Skills
Timeline
Front of House Staff Member
Chick-fil-A
07.2023 - Current
Sales Associate
Party City
06.2020 - 03.2023
Associate Of Arts - Art
Theatre Arts Production Company School