Ana Hernandez
Bronx,NY
Summary
More than 10 years of administrative experience working in healthcare. Strong computer skills with years of experience entering data into Epic EMR software. Proven ability to collaborate with multiple physician in patient care. Deliver high-quality patient care by being resourceful, knowledgeable, HIPPA regulations and excellent interpersonal abilities. Outgoing patient access specialist with several years of experience working in the patient services arena. Exceptional knowledge of all procedures at medical facilities to multitask and prioritize work. A fast learner types several wpm and work with various field related software.
Overview
29
29
years of professional experience
Work History
Patient Access Specialist
Hospital for Special Surgery
New York, NY
10.2017 - Current
- Interviewed patients both new and established for pre-registration
- Provide our world-renowned healthcare team with outstanding administrative support
- Entered patient’s data into the electronic health record accurately and efficiently
- Processed physician orders, scheduling, and general data entry to patients via telephone calls and emails
- Verified insurance coverages.
Patient Service Representative
The Institute for Family Health
New York, NY
06.2010 - 10.2017
- Greeted and checked-in patients and verified insurance coverage for upcoming appointments
- Collected payments from patients for charges and co-payments and provided appropriate receipts
- Scheduled patient’s appointments, including making calls to remind or reschedule
- Scanned medical records keeping patient’s chart up to date
- Registered new patients; entered demographic, financial, and clinical information into Epic
- Collaborated with providers to work on CQI projects such as Annual Wellness and PCP panel clean up.
Patient Access Specialist
Hospital for Special Surgery
New York, NY
06.2016 - 10.2016
- Interviewed patients both new and established for pre-registration
- Entered patient’s data into the electronic health record accurately and efficiently
- Outreached to patients via telephone calls and emails
- Verified insurance coverages.
Print Order Manager
SOURCE INTERLINK MEDIA
New York, NY
10.2004 - 06.2010
- Provided fulfillment houses and newsstand distributors with version instructions for each issue
- Compiled data and completed print order for each title/issue (including SIP)
- Completed yearly statements for ownership
- Troubleshooted day to day label related and print order issues
- Entered print order actual into TM1 monthly.
Associate Fulfillment Manager
Gruner + Jahr USA Publishing
New York, NY
05.2001 - 09.2004
- Liaison with CDS (Communication Data Services) answering fulfillment and customer service inquiries
- Assisted Fulfillment Manager with BPA annual audit
- Provided support to the advertising departments dealing with circulation matters
- Maintained database designs using Access, running queries and reports
- Prepared database for labels, and print order of three titles.
Operation Sales Assistant
Parents Baby Group/ SER Padres G&J USA Publishing
New York, NY
05.1998 - 12.1999
- Supported the daily activity of the Director of Sales and Operations
- Generated competitor lists and recommendations of prospective advertisers gathered through independent media research
- Organized travel and car arrangements
- Managed monthly expense reports
- Developed strong relationships with advertising agency clients
- Implemented and generated weekly quotas reports and distributed to all account executives, and Director of Sales and Operations.
Subscription Coordinator
Gruner + Jahr USA Publishing
New York, NY
04.1995 - 04.1998
- Managed magazine distribution
- Developed media kits for advertising departments
- Maintained database containing subscriber's information, running queries, report to maintain rate base
- Kept track of magazines' supplies; maintained premium supplies
- Sent out professional kits to generate subscription, responded to subscribers inquiries
- General office duties; typed letters; filing; faxing; Xeroxing; and sorting mail.
Education
Manhattan Community College
12.1999
Skills
- Epic
- Customer Service
- Fluent in English and Spanish
- Word
- Excel
- Power Point
- Outlook
- Insurance Verification
- Ability to multi-task
- Written and oral communication skills
- Patient Scheduling
- Information Collection
- HIPAA Compliance
- Insurance information collection
- Appointment Scheduling
- Co-payment collection
Timeline
Patient Access Specialist
Hospital for Special Surgery
10.2017 - Current
Patient Access Specialist
Hospital for Special Surgery
06.2016 - 10.2016
Patient Service Representative
The Institute for Family Health
06.2010 - 10.2017
Print Order Manager
SOURCE INTERLINK MEDIA
10.2004 - 06.2010
Associate Fulfillment Manager
Gruner + Jahr USA Publishing
05.2001 - 09.2004
Operation Sales Assistant
Parents Baby Group/ SER Padres G&J USA Publishing
05.1998 - 12.1999
Subscription Coordinator
Gruner + Jahr USA Publishing
04.1995 - 04.1998
Manhattan Community College