Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

ANA HERNANDEZ

San Jose,CA

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

4
4
years of professional experience

Work History

Quality Assurances & Supportive Services Coordinator

JobTrain
08.2023 - Current
  • Utilize analytical skills to interpret data, identify trends, and provide insights for strategic decision-making.
  • Fixed identified issues to improve workflows.
  • Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.

Shift Supervisor

Home First Service of Santa Clara County
07.2023 - Current
  • Spearhead comprehensive training programs, equipping staff with the essential skills and knowledge for optimal job performance
  • Collaborate with the Program Manager to streamline administrative processes, including application screening and conducting interviews.
  • Delivered successful training to more than 30 employees during tenure, educating them on successful work processes and productivity strategies.

Housing Service Coordinator

Abode Services
02.2023 - 08.2023
  • Coordinated services for program participants, ensuring essential services for improved health and housing outcomes
  • Facilitated close communication with team members to enhance systems, solve problems, and coordinate work
  • Overseeing a caseload of 40 clients, assisting in retaining housing and maximizing independence through community services linkages.

Resident Advocate

Home First Service of Santa Clara County
11.2021 - 07.2023
  • Provided support to 200+ clients, connecting them with community resources
  • Assisted with crisis intervention, shelter screening, emotional support, safety planning, and criminal justice advocacy
  • Conducted individual interviews to assess clients' situations, capabilities, and problems, determining required services.

Shift Supervisor

Home First Service of Santa Clara County
12.2020 - 02.2021
  • Completed and submitted Incident Reports, Behavior Contracts, and Gross Violations as needed
  • Made timely and appropriate decisions in emergency situations, including safety of all 200+ participants involved, mandated reporting, and effectively contacted appropriate staff/responding agencies as needed
  • Worked collaboratively with the Program Manager to ensure service standards were met.

Education

Bachelor of Science in Management Information Systems -

San Jose State University
San Jose, CA
05.2020

Skills

  • Salesforce
  • Communication
  • Self - Management
  • Teamwork
  • Problem-Solving
  • Team Oversight
  • Microsoft Office
  • Staff Development and Training
  • Support Services
  • Proficient in Spanish
  • Customer Service
  • Data Entry
  • Project Support
  • Staff Supervision

Languages

Spanish
Native or Bilingual

Timeline

Quality Assurances & Supportive Services Coordinator

JobTrain
08.2023 - Current

Shift Supervisor

Home First Service of Santa Clara County
07.2023 - Current

Housing Service Coordinator

Abode Services
02.2023 - 08.2023

Resident Advocate

Home First Service of Santa Clara County
11.2021 - 07.2023

Shift Supervisor

Home First Service of Santa Clara County
12.2020 - 02.2021

Bachelor of Science in Management Information Systems -

San Jose State University

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ANA HERNANDEZ