Ana Hernandez

Enhanced proficiency in key competencies.

• Crisis Response & Intervention, Victim Advocacy, Trauma-Informed Care, Military Culture & Policy Awareness, Program Development, Training & Facilitation, Confidential Case Management, Resilience & Wellness Coaching, Policy Implementation, Diversity, Equity, & Inclusion, Conflict Resolution.

Professional Experience.

Operations and Program Manager|United States Air Force (Flight Chief).

2005 – 2025

• Led and supervised over 50 personnel across three sections, managing operations, crisis response, and performance development in high-pressure environments.
• Acted as the central point of contact for personnel welfare and professional conduct, including conflict resolution, and sensitive case handling.
• Partnered with leadership to ensure organizational accountability and readiness, prioritizing the safety, inclusion, and well-being of all team members.
• Managed critical resources and scheduling across competing operational demands, consistently ensuring mission and personnel needs were met.

Master Resiliency Trainer.|United States Air Force.

• Certified Master Resiliency Trainer responsible for planning and delivering evidence-based resilience training programs across diverse military populations.
• Trained and mentored Resiliency Trainer Assistants (RTAs), equipping them with tools to support peer-to-peer emotional health, and crisis prevention.
• Led workshops focused on trauma recovery, emotional regulation, and adaptive thinking, with an emphasis on survivor empowerment and psychological safety.
• Collaborated with mental health and command leadership to promote a culture of proactive wellness, and reduce stigma around seeking help.