Anayeli Montiel Hernandez
Lakeland
Summary
Dynamic and detail-oriented Patient Access Representative with proven expertise in insurance verification and exceptional customer service at Lakeland Regional Health Medical Center. Skilled in payment processing and adept at multitasking, I thrive under pressure while ensuring compliance with HIPAA regulations and enhancing patient experiences through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Lakeland Regional Health Medical Center
04.2023 - Current
- Facilitate patient registration processes ensuring accurate data entry.
- Manage insurance verification to streamline patient access and minimize delays in service delivery.
- Provide exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Assist in training new staff on registration protocols and system navigation for improved performance.
- Accurately verify patient insurance eligibility and enter patient information into system.
- Process payments using cash and credit cards, while maintaining accurate records of transactions.
Retail Sales Associate
Marshalls
11.2020 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Managed efficient cash register operations.
Financial Customer Service Representative
GC Services
04.2015 - 10.2015
- Resolved customer inquiries regarding billing and account management.
- Processed payments and adjustments accurately to maintain account integrity.
- Trained new staff on customer service protocols and system navigation best practices.
- Responded to inbound and outbound calls in a timely manner.
- Provided accurate and appropriate information to answer customer complaints, troubleshoot issues and resolve complaints.
Education
High School Diploma -
Kathleen High School
Lakeland, FLSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Payment collection
- Phone and email etiquette
- Team collaboration
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Lakeland Regional Health Medical Center
04.2023 - Current
Retail Sales Associate
Marshalls
11.2020 - 06.2021
Financial Customer Service Representative
GC Services
04.2015 - 10.2015
High School Diploma -
Kathleen High School