Ana Hernandez
Long Beach,CA
Summary
Dedicated and skilled housekeeper with a proven
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Job Source
Hawthorne, CA
12.2024 - 12.2025
- Managed inbound and outbound shipments to ensure timely delivery and accuracy.
- Coordinated inventory management processes using warehouse management systems to optimize stock levels.
- Trained and mentored new staff on shipping protocols and safety standards, enhancing team performance.
- Conducted regular audits of inventory to identify discrepancies and improve accuracy in record-keeping.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Janitor
Din Tai Fung
1547 Disneyland Dr, Anaheim, CA 92802
12.2023 - 03.2024
- Maintained cleanliness and sanitation in dining areas and restrooms to ensure guest satisfaction.
- Collaborated with team members to uphold safety standards and protocols during shift operations.
- Inspected premises for safety hazards and addressed issues promptly to prevent incidents.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Checked in and stocked inventory throughout facility.
Housekeeper
Compass One
2801 Atlantic Ave, Long Beach, CA 90806
07.2023 - 10.2023
- Collaborated with team members to uphold service quality and efficiency during peak hours.
- Implemented effective cleaning techniques contributing to enhanced guest satisfaction and comfort levels.
- Monitored cleaning equipment functionality, reporting maintenance needs to ensure operational readiness.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
- Cleaned elevators, glass, and planters in public areas.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disposed of hazardous waste according to safety protocols and regulations.
- Restocked supplies in restrooms and patient care areas to ensure availability.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Reported maintenance issues promptly to enhance facility operations and safety standards.
Crew Member
Cal Marine Fish Company
220 Cannery St, San Pedro, CA 90731
08.2020 - 11.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Operated sanitation equipment to maintain cleanliness and safety standards in assigned areas.
- Developed cleaning schedules that optimized workflow while ensuring compliance with health regulations.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Operated seafood processing equipment to ensure product quality and safety standards.
- Inspected incoming seafood for freshness and compliance with health regulations.
- Enhanced production efficiency by streamlining seafood processing techniques and procedures.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Cleaned and sanitized equipment, tools, and work surfaces.
- Checked quality of products and removed expired items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress/hostess
Blackboard Bistro
1198 CA-1, Seal Beach, CA 90740
05.2020 - 08.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and efficient table turnover.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to meet health standards.
- Developed strong relationships with regular customers, promoting loyalty and repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Welcomed guests with professionalism, ensuring a positive first impression.
- Monitored guest flow and adjusted seating arrangements to accommodate peak hours.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
Jack in the Box
3980 E Ocean Blvd, Long Beach, CA 90803
05.2018 - 08.2019
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and adhered to food safety standards.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Processed customer orders accurately and in a timely manner.
- Maintained inventory levels by monitoring stock and notifying management of shortages.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Long Beach School For Adults
3701 E Willow St, Long Beach, CA 9081506-2024
Skills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Skilled housekeeper
- Multitasking
- Safe food handling
- Cash register operation
- Strong communication skills
- Customer service
- Quick learner
- Food assembly
- Food preparation
Certification
Food handlers card
Timeline
Shipping and Receiving Clerk
Job Source
12.2024 - 12.2025
Janitor
Din Tai Fung
12.2023 - 03.2024
Housekeeper
Compass One
07.2023 - 10.2023
Crew Member
Cal Marine Fish Company
08.2020 - 11.2022
Waitress/hostess
Blackboard Bistro
05.2020 - 08.2020
Crew Member
Jack in the Box
05.2018 - 08.2019
High School Diploma -
Long Beach School For Adults