Ana Hernandez Arreguin
Murfreesboro,Tennessee
Summary
Adept at bridging language barriers, I enhanced patient care and boosted client satisfaction in my current and past positions providing critical Spanish interpretation and maintaining confidentiality. My leadership in managing teams and proficiency in EMR systems reflect my strong management and healthcare system understanding, showcasing a blend of empathy and technical skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Spanish Medical Interpreter
Primary Care And Hope Clinic
01.2022 - Current
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Establish and maintain positive interactions with patients, providers and leadership team.
- Assist with patient follow-up as necessary such as scheduling appointments, returning voicemails, giving lab results, and completing assigned tasks.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
Spanish Interpreter
Avaza Language Services
05.2021 - 01.2022
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Maintained message content, tone, and emotion as closely as possible.
- Reviewed, edited and proofread translated documents for accuracy.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Lead Cashier/Server
Camino Real
08.2014 - 09.2022
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Receptionist
Harmony Senior Services
06.2018 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with residents through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted sales and marketing team with tours and questions about community when needed.
- Assist residents and families with day to day questions.
Lead Server
Harmony Senior Services
06.2018 - 05.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assisted with planning and setting up banquet events containing more than 250 people within the community.
- Assisted with recruitment efforts, helping to identify qualified candidates for open positions within the team.
- Trained and managed 14 servers in 2 separate dining rooms.
- Managed schedules and vacation time for 14 employees.
- Handled resident complaints professionally, resolving issues alongside Dining Room Director.
Education
No Degree - Elementary Education
Nashville State Community College
Nashville, TNHigh School Diploma -
Siegel High School
Murfreesboro, TN05.2014
Skills
- Fluent in Spanish and English
- Empathy and Sensitivity
- Healthcare Systems Understanding
- Proficient in EMR systems
- BSL Certification
- Management Skills
- Time Management
Timeline
Spanish Medical Interpreter
Primary Care And Hope Clinic
01.2022 - Current
Spanish Interpreter
Avaza Language Services
05.2021 - 01.2022
Receptionist
Harmony Senior Services
06.2018 - 05.2021
Lead Server
Harmony Senior Services
06.2018 - 05.2021
Lead Cashier/Server
Camino Real
08.2014 - 09.2022
No Degree - Elementary Education
Nashville State Community College
High School Diploma -
Siegel High School
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