Ana Herrera
Katy,TX
Summary
Highly focused and meticulous social service professional with exceptional interpersonal and leadership skills. Fluent in Spanish and English, specialized in working with individuals who are formerly incarcerated, survivors of complex trauma, individuals with post-traumatic stress disorder, and negatively impacted by social systems. Utilize elements of gender-responsive and trauma-informed approaches, motivational interviewing, and crisis prevention intervention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CONSULTANT
THE CUNY INSTITUTE FOR STATE AND LOCAL GOVERNANCE (ISLG)
07.2023 - 06.2024
- Advise ISLG and its partners on the outreach strategy to recruit participants to interviews and focus group; assessing partner maps to identify outreach gaps; providing feedback on outreach materials and Evaluating outreach strategies and protocols
- Advise ISLG and its partners on interview and focus group materials and protocols; providing feedback on drafted interview questions and materials; assisting ISLG and the SLT in drafting mediation and deescalation protocols; and supporting the SLT in preparing for post-interview and post-focus group debriefs
- Weighing in on project findings and helping present project findings to City partners; review and provide feedback on these finding and assist ISLG in presenting findings to City stakeholders
- Provide ongoing support and guidance on the SLT by advising ISLG on the formation and ongoing training and management of SLT; facilitating reflection and team-building activities among SLT members; co-facilitating focus groups and/or interviews (as needed); facilitating group sessions; and providing additional support as agreed upon by ISLG and the Contractor.
SENIOR TRANSFORMATIVE COACH
EXODUS TRANSITIONAL COMMUNITY
03.2022 - 03.2024
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Managed the intake process and worked as a liaison for our partner organizations
- Provided Technical Training Assistance to an outside organization.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Enhanced the efficiency of the intake process by maintaining accurate records and streamlining documentation procedures.
- Increased successful referrals to community resources through comprehensive research and collaboration with local agencies.
- Strengthened relationships with clients by effectively addressing their concerns and providing empathetic support during challenging times.
- Established a mentorship program to foster skill development and knowledge transfer among team members.
- Collaborated with cross-functional teams to identify gaps in technical skills and develop targeted training initiatives.
ARCHES AND ARCHES ALUMNI COORDINATOR
EXODUS TRANSITIONAL COMMUNITY
12.2020 - 03.2022
- Manage a staff of five part-time mentors who facilitate the Arches groups under the auspice of the Department of Probation
- Increased member engagement by developing and implementing targeted outreach strategies.
- Strengthened relationships with members through regular communication and personalized support.
- Organized and executed successful events for members, fostering a sense of community and collaboration.
- Developed informative materials to educate prospective members on the value of joining the organization.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
EDUCATIONAL INITIATIVE COORDINATOR
GIRLS EDUCATIONAL AND MENTORING SERVICES
04.2018 - 12.2020
- Provided intensive case management for survivors of commercial sexual exploitation regarding education
- 'Managed emergency and crisis response services'
- Accounted for all scholarship and stipend benefits for members enrolled in GEMS' Educational Initiative Program
- Assisted in writing and publication of white paper focusing on access to education for survivors
- Set goals and individual service plans with members while matching them with the most compatible educational programs
- Planned events and commencement ceremonies to celebrate member accomplishments
- Assisted members in Vocational Training, FAFSA, scholarship, college, and GED program applications
- Accompanied members to advocate for access and fair treatment in educational programs
- Provided one-on-one counseling to students for educational and career development while motivating and encouraging members to accomplish their educational goals
- Identified members' personal issues and obstacles affecting academic performance, addressed obstacles in treatment planning
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
Master of Science - Social Work
Columbia University
New York, NY05.2023
Bachelor of Science - Sociology
Hunter College
New York, NY01.2018
Skills
- Client Advocacy
- Program Leadership
- Budgeting and financial management
- Staff Development
- Teamwork and Collaboration
- Interpersonal Communication
- MS Office
- Multitasking Abilities
- Strategic Planning
- Complex Problem-Solving
- Mental Health Assessment
- Crisis Intervention
Training
- NYS Mandated Reporter Training
- GEMS Survivor Leadership Training
- Commercial Sexual Exploitation of Children (CSEC) 101
- Seeking Safety Therapy for the Integrated of Substance Use Disorder and Post-Traumatic Stress Disorder
- Motivational Interviewing
- Collective Leadership Supervisor Training
Certification
- Licensed Maters of Social Work (LMSW) - 2024
Languages
Spanish
Full Professional
References
References Upon Requested
Timeline
CONSULTANT
THE CUNY INSTITUTE FOR STATE AND LOCAL GOVERNANCE (ISLG)
07.2023 - 06.2024
SENIOR TRANSFORMATIVE COACH
EXODUS TRANSITIONAL COMMUNITY
03.2022 - 03.2024
ARCHES AND ARCHES ALUMNI COORDINATOR
EXODUS TRANSITIONAL COMMUNITY
12.2020 - 03.2022
EDUCATIONAL INITIATIVE COORDINATOR
GIRLS EDUCATIONAL AND MENTORING SERVICES
04.2018 - 12.2020
Master of Science - Social Work
Columbia University
Bachelor of Science - Sociology
Hunter College
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