Ana Hershey
Hayes,VA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements with an emphasis on growing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Process Improvement Analyst
Huntington Ingalls Industries-Newport News Shipbuilding
Newport News , VA
2022.01 - Current
- Builds, implements, and evaluates evidence-based products and services to help improve access, exceed quality standards, and foster cross-industry collaboration in care coordination, segmented by priority, scope, and condition.
- Fosters and maintains peer-to-peer relationships with subject matter partners, and other stakeholders aimed at efficient and effective program implementation.
- Collaborated with cross-functional teams to identify opportunities for process optimization, leading to more efficient systems and higher team performance.
- Identified problems and worked with senior management to develop effective solutions.
- Changed existing processes and implemented new processes to improve throughput by 30%
Clinical Coordinator
Quad Medical
Newport News , VA
2021.04 - 2022.12
- Provided ongoing direction and leadership for program operations to expand business mission and vision.
- Scheduled and supervised faculty/staff meetings to discuss new ideas and update participants on program details and milestones.
- Maintained and updated project related documents such as enrollment, admission, retention rates.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Resolved client/student issues quickly, increasing customer/student retention rate by 90% each quarter.
- Developed and managed course curriculum and program initiative.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Participated in community events to promote services and engage with public.
- Streamlined communication processes within organization, improving information flow among team members involved in outreach activities.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
- Monitored program performance and outcomes for successful delivery of services.
- Empowered team members to take ownership of their roles in outreach activities and commitment.
- Implemented data-driven strategies to evaluate outreach efforts and continuously improve program effectiveness.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
CMA/Lead Lab Technician
Riverside Regional Medical Center
Newport News , VA
2019.06 - 2021.04
- Built, implemented, and sustained Outpatient Lab.
- Establish accounts and ID order number for labs to be sent out. Ordered materials.
- Established vendor relations with LabCorp, Quest Diagnostic, and Riverside.
- The offices Compliance Rate for labs was at 10% after lab was created after four months went to 80%.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Obtained client medical history, medication information, symptoms, and allergies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Neuro-Diagnostic Technician
Riverside Regional Medical Center
Newport News , VA
2017.11 - 2018.11
- Provided exceptional customer service to patients, families, and staff members through clear communication and active listening skills.
- Managed busy schedule with over 30 procedures every week.
- Performed NCS, and EMG tests for accurate identification of neurological disorders in patients.
New Patient Coordinator
Riverside Regional Medical Center
Newport News , VA
2015.02 - 2017.11
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Streamlined incoming referral processes by developing standardized forms that improved accuracy when inputting new patient information into the system.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Worked with patients to schedule tests and procedures.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Phlebotomist-Emergency Room
Riverside Regional Medical Center
2011.05 - 2017.05
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified proper storage and transportation of specimens to laboratories.
- Centrifuged blood samples as outlined in clinical protocols.
- Verified patients' identification for proper sample collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
No Degree - Business
James Maddison University
Harrisonburg, Va05.2022
No Degree - Nursing
ECPI University
Virginia Beach, VA01.2015
No Degree - Medical Assisting
Tidewater Community College
Norfolk, VA05.2013
No Degree - General Education
Thomas Nelson Community College
Hampton, VA05.2012
High School Diploma -
Poquoson High School
Poquoson, VA06.2008
Skills
- Project Management
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively
- Problem-Solving
- Lean manufacturing principles
- Relationship Building
- Stakeholder Management
- Time Management
Accomplishments
- Supervised team of over 120 staff members
- Collaborated with two Programs RCOH Overall (CVN74) and New Construction (CVN 80/81)
- Resolved product issue through pilot testing
- Implementation and sustainment of Deckplate Standards
- Implementation and sustainment Management of Work Key Performance Indicators
- Implementation and sustainment of Laboratory for DR's office for patients
- Implementation and sustainment of Take Control Program for people with Asthma, Diabetes, or High Blood Pressure.
- Created a Quarterly Improved Health Performance Summary
Certification
ADT Consulting Certificate- 10/17/2023
Certified Medical Assistant (CMA) - 7/17/2018-7/17/2024
Green Belt Lean Six Sigma- 6/2022
Computer Skills
- Microsoft Word
- Microsoft Excel,
- Microsoft Teams
- Cerner
- Ibex
- Sorian
- Epic
- Share Point
- Outlook
- Power BI
Timeline
Process Improvement Analyst
Huntington Ingalls Industries-Newport News Shipbuilding
2022.01 - Current
Clinical Coordinator
Quad Medical
2021.04 - 2022.12
CMA/Lead Lab Technician
Riverside Regional Medical Center
2019.06 - 2021.04
Neuro-Diagnostic Technician
Riverside Regional Medical Center
2017.11 - 2018.11
New Patient Coordinator
Riverside Regional Medical Center
2015.02 - 2017.11
Phlebotomist-Emergency Room
Riverside Regional Medical Center
2011.05 - 2017.05
No Degree - Business
James Maddison University
No Degree - Nursing
ECPI University
No Degree - Medical Assisting
Tidewater Community College
No Degree - General Education
Thomas Nelson Community College
High School Diploma -
Poquoson High School
ADT Consulting Certificate- 10/17/2023
Certified Medical Assistant (CMA) - 7/17/2018-7/17/2024
Green Belt Lean Six Sigma- 6/2022
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