ANA HIGUERAS
South Gate,USA
Summary
Daily living assistance Activities development Special needs care Software proficiency Claims processing Customer relationship management Time management Attention to detail Safety awareness Autism support ADL assistance Housekeeping tasks
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
IHSS In Home Support Services
South Gate, USA
03.2024 - Current
- Assisted with daily living activities, promoting independence and confidence.
- Developed engaging activities to enhance social skills and communication.
- Provided attentive care to children with special needs in various settings.
- Assisted with daily living activities and personal hygiene routines.
- Developed and implemented engaging educational activities tailored to individual needs.
- Assisted clients with daily living activities and personal care routines.
- Communicated effectively with families to provide updates on client well-being.
- Maintained a clean and safe environment for clients at all times.
Customer Service Representative Remote
MMC Group
Los Angeles, USA
12.2020 - 12.2023
- Processed unemployment claims using state-specific software systems.
- Reviewed documentation for completeness and accuracy in all submissions.
- Advised clients on eligibility requirements and claims procedures.
- Collaborated with team members to resolve complex claims issues.
- Conducted training sessions for new staff on claims processing protocols.
- Maintained accurate records of all transactions related to unemployment insurance payments.
- Utilized claims management software to track and manage case files efficiently.
- Determined eligibility for additional benefits based on individual circumstances.
- Processed appeals on denied or overpaid claims.
Event Security Guard
CSC Security
Los Angeles, California
07.2013 - 12.2022
- Monitored crowd behavior to ensure safety during large events.
- Conducted thorough security checks at entry points to prevent unauthorized access.
- Patrolled event areas to deter potential disturbances or breaches.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
Customer Service Representative
Randstad
Los Angeles, USA
06.2021 - 10.2021
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Answered calls and interacted with community members to provide information on advocacy services.
- Assisted individuals with navigating health care systems, appointments and classes.
- Furnished case patients with contact information outlined in CA protocol for local health department to support contact tracing.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered healthy living and disease management information to specific population groups.
Housekeeping Room Attendant
H HOTEL BY HILTON
Los Angeles, USA
02.2018 - 03.2020
- Cleaned and sanitized guest rooms following Hilton's high standards.
- Replenished amenities and supplies in bathrooms and bedrooms for guest comfort.
- Organized and maintained housekeeping carts and storage areas efficiently.
- Reported maintenance issues to ensure prompt resolution and guest satisfaction.
- Managed laundry services, ensuring cleanliness of linens and towels for guests.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained cleanliness and organization in lobby areas and waiting spaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
School Receptionist
WorkSource Center
Hollywood, USA
01.2017 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed front desk operations and greeted visitors warmly.
- Coordinated appointment scheduling for staff and students efficiently.
- Answered phone calls and directed inquiries to appropriate personnel.
- Maintained accurate student records and updated databases regularly.
- Provided information about school policies and procedures to visitors.
- Greeted students, parents, and visitors entering the school.
- Assisted with enrollment of new students.
- Answered incoming calls in a timely manner and directed them appropriately.
- Ensured all necessary paperwork was completed accurately prior to submission.
- Monitored attendance records and updated daily logs accordingly.
Education
High School Diploma -
YOUTHBUILD CHARTER SCHOOL OF C.A
Los Angeles, CASkills
- Daily living assistance
- Activities development
- Special needs care
- Software proficiency
- Claims processing
- Customer relationship management
- Time management
- Attention to detail
- Safety awareness
- Autism support
- ADL assistance
- Housekeeping tasks
Certification
CPR/First-Aid-AED
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Caregiver
IHSS In Home Support Services
03.2024 - Current
Customer Service Representative
Randstad
06.2021 - 10.2021
Customer Service Representative Remote
MMC Group
12.2020 - 12.2023
Housekeeping Room Attendant
H HOTEL BY HILTON
02.2018 - 03.2020
School Receptionist
WorkSource Center
01.2017 - 01.2018
Event Security Guard
CSC Security
07.2013 - 12.2022
High School Diploma -
YOUTHBUILD CHARTER SCHOOL OF C.A
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