Ana Hill
Richmond,VA
Summary
Goal-oriented Admissions Coordinator dedicated to strengthening administrative operations to streamline admissions and procedures to enhance the patient experience. Cultivate long-lasting relationships with residents and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
4
4
years of professional experience
Work History
Admissions Coordinator
MFA
12.2022 - Current
- Established and maintained relationships with residents, families, and community partners to increase awareness of admissions process.
- Guided and supported residents and families throughout admission.
- Implemented strategies to increase number of sales and retention of residents.
- Managed admissions processes for incoming residents, promptly collecting and processing necessary documents.
- Handled inquiries from prospective residents/families to provide detailed information regarding admissions process.
- Organized successful facility events, contributing to a positive impression of the institution among prospective and current residents.
- Assisted in patient admission process based on federal and state laws.
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Activities Coordinator
Innovative HCM
08.2020 - 12.2022
- Cultivated strong relationships with residents to build loyalty and repeat business.
- Established partnerships with local businesses that provided additional resources or services related to activity offerings which enhanced overall resident experiences.
- Enhanced resident engagement by incorporating creative activities and events into the daily schedule.
- Created and maintained detailed calendars of daily, weekly and monthly activities.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Coordinated, planned, developed and implemented activities designed to enrich lives of residents.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
Education
No Degree - LPN
J. Sargent Reynolds
Richmond VAHigh School Diploma -
Lee Davis High School
Mechanicsville, VA06.2004
Skills
- Resident relations
- Flexible and Adaptable
- Rapport Building
- Cross-cultural understanding
- Friendly, Positive Attitude
- Dependable and Responsible
- Medical admissions processes
- Multitasking
- Public Speaking
- Personnel Management
- Database Management
- Report Preparation
- Sales experience
Timeline
Admissions Coordinator
MFA
12.2022 - Current
Activities Coordinator
Innovative HCM
08.2020 - 12.2022
No Degree - LPN
J. Sargent Reynolds
High School Diploma -
Lee Davis High School