Ana House
San Pablo,CA
Summary
I am a compassionate leader committed to the well-being of both patients and staff, always aligning with the core mission of providing exceptional care. I believe in the power of positive change and continuous improvement, fostering a collaborative environment where teamwork and shared goals enable us to achieve great things together
Overview
14
14
years of professional experience
1
1
Certification
Work History
Perioperative Nurse Manager
Kaiser Permanente
Oakland
06.2022 - Current
- Leadership and Department Management: Oversee and manage four departments—PACU, ASU, PES, and Pediatric MRI—ensuring efficient operations and high-quality care.
- Improved Workplace Environment: Since May 2023, we have seen a significant decrease in harassment and bullying complaints, reflecting my commitment to fostering a supportive and respectful workplace culture.
- Staffing Success: I have successfully hired 25 nurses, ensuring our team is well-staffed and equipped to provide exceptional care.
- Operational Excellence: Under my leadership, we have consistently achieved above 90% for Bay Assignment of patients, enhancing the efficiency of patient flow.
- Patient and Family Engagement: I introduced a tea cart for families waiting for their loved ones in surgery, improving their comfort and experience. Additionally, I initiated post-operative discharge calls, which has significantly improved our patient care experience.
- Quality Metrics: We have met and exceeded goals for scanning patient armbands and medications, ensuring both safety and compliance.
- Employee Health and Safety: Through proactive measures, I have reduced employee injuries, promoting a safer work environment.
- Patient Satisfaction: We have seen an increase in our "Likelihood to Recommend" scores, reflecting our improved patient satisfaction and care quality.
- Leadership and Retention: I stepped into a highly contentious environment and, as the first manager to stay longer than six months, have provided stability and leadership, helping the team navigate challenges. I also developed and mentored a new Assistant Nurse Manager, who was later promoted to a manager position, demonstrating my commitment to leadership development.
- Initiatives for Peer Support: I started the Regional PACU Peer Support Group, providing vital emotional and professional support to staff across the region. Additionally, while serving as ANM, I launched the "Courageous ANM" support group, which is now an ongoing, hospital-wide initiative offering continuous support to Assistant Nurse Managers.
- Workflow Optimization: Developed and implemented workflow efficiencies, including seamless transfer of care between pre-op, OR, and PACU (covering both adult and pediatric cases, including out-of-OR cases such as interventional radiology and pediatric MRI).
Culture and Teamwork: Fostered a collaborative and ethical work environment, leading to a notable increase in People Pulse participation.
Regulatory Success: Led the team through a successful Joint Commission survey in 2022 with no findings.
Peer Support and Staff Development: Re-initiated the Regional Perioperative Peer Support Group, providing critical support and collaboration across departments.
Unit Practice Council Leadership: Successfully initiated Unit Practice Councils for PACU and Pre-Op/ASU to enhance clinical practice and team engagement.
Technology and Infrastructure Implementation: Spearheaded the implementation of a centralized monitoring station in PACU, as well as for "winter surge" medical telemetry overflow, improving patient monitoring capabilities.
Collaboration on PACU Residency Program: Currently leading collaboration efforts for the development and implementation of the PACU residency program to enhance staff development and retention.
Staffing and Onboarding: Led the onboarding of 21 RNs, replacing recently retired staff, and addressed fiscal opportunities through a reduction in traveler usage.
Workflow Innovation for PES RNs: Initiated new workflows for PES RNs, including the removal of TAV appointments and collaboration with POM RNs for enhanced efficiency.
Regional Initiative Success: Successfully incorporated the Regional “Bay Assignment” initiative, improving patient flow and operational efficiency.
Fiscal Stewardship and Cost Savings: Drove savings opportunities within Perioperative Services through increased productivity and targeted fiscal strategies.
Staffing and Scheduling Excellence: Successfully managed staffing and scheduling practices in line with the CBA, resolving one grievance with minimal impact.
This version clearly presents your accomplishments, highlighting leadership, process improvements, regulatory compliance, and fiscal management in a way that is both professional and results-oriented.
Assistant Department Nurse Manager 10S
Kaiser Permanente
Oakland, CA
09.2021 - 06.2022
- Participated in research initiatives related to oncology nursing navigation services.
- Facilitated family meetings when necessary for complex cases requiring multiple disciplines involvement.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Initiated the "Angels for Advocacy" Care Experience Committee to enhance the care and support for all patients admitted to the 10s/Oncology unit, focusing on improving patient advocacy and overall care experience.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Participated in strategic planning initiatives designed to improve overall operations.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Promoted a positive work environment through effective communication with staff members.
Department Assistant Nurse Manager, 10N
Kaiser Permanente
Oakland City, CA
02.2021 - 08.2021
- Manage direct day-to-day administrative and operational needs for 24-48 bed medical-telemetry post-operative unit including staffing, payroll, budgets, fiscal management and quality improvement
- Supervision, guidance and leadership for over 90 employees across 1-2 units. Established tools and references creating pathways for achievable metric results, i.e. Dashboards for charting of quality metrics and mobility
- Implementation and development of action plans advancing patient safety following company, local and federal guidelines, continual monitoring of unit population and making necessary adjustments to meet patient needs.
- Investigate and resolve patient/family concerns, establishment of safety protocols, enforcement of team cohesiveness, work with outside healthcare providers and other units implementing best practice models.
- Coordinated with other departments to ensure smooth workflow processes.
- Identified areas where efficiency could be improved within the department.
- Encouraged and improved cross-department internal communication.
- Managed daily operations, including scheduling meetings and coordinating resources.
Staff Registered Nurse II
Kaiser Permanente
Oakland, CA
01.2016 - 02.2021
- Coordinated nursing care to be carried out according to facility guidelines and regulations. Expert utilization of ERAS protocol.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Effectively prioritized assignments, care for up to 5 patients, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
- Participation in quality improvement projects, promotion of safe work environment, researched and identified work models best for telemetry unit workflow
- Established charge nurse duties, completing nursing assignments, collaborating with staffing department and House Supervisor regarding floor staffing needs, provided support for nursing staff
Nursing House Supervisor Representative/Bed Control Coordinator
Kaiser Permanente
Oakland, CA
08.2012 - 12.2015
- Coordinated communication between house supervisors, management and physicians regarding patient placement for 2 hospitals, Kaiser Oakland over 300 bed capacity, & Kaiser Richmond
- Facilitated patient placement in accordance with hospital policy, i.e. Medical-surgical, med/telemetry, ICU, Pedi & Labor and Delivery from ED, clinic. OR and outside services
- Confirmed OR, IR, Chemo, Pediatric and Adult admission schedules
- Completed pre-admission process for incoming admissions
- Created reports and presentations of admission data and ED wait times for nursing administration
- Assisted project management and administration in reduction of ED wait time project(s), resulting in over 50% cut down wait time for ED to bed admission.
Mammography Receptionist
Kaiser Permanente
Oakland, CA
01.2011 - 08.2012
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Coordinated front office duties, including customer service, patient scheduling, patient check-in, and billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Education
Master of Science - Nurse Leadership
Grand Canyon University
Phoenix, AZ03-2025
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ11.2020
Associate of Science - Nursing
Contra Costa College
San Pablo, CA06.2014
Skills
- Staff development training
- Quality improvement initiatives
- Patient safety management
- Cultural history
- Patient safety
- Cardiac monitoring
- Telemetry monitoring
- Patient communication
- Interpersonal and written communication
- Compassionate care
- Patient education
- Physical endurance
Certification
- ACLS, America Heart Association - 11/2019-11/2021
- BLS, America Heart Association- 2/2020-2/2022
- PALS, America Heart Association-1/2024-1/2026
Social Activities
- Singer/Songwriter
- Worship Leader
- Health Ministry Leader
Timeline
Perioperative Nurse Manager
Kaiser Permanente
06.2022 - Current
Assistant Department Nurse Manager 10S
Kaiser Permanente
09.2021 - 06.2022
Department Assistant Nurse Manager, 10N
Kaiser Permanente
02.2021 - 08.2021
Staff Registered Nurse II
Kaiser Permanente
01.2016 - 02.2021
Nursing House Supervisor Representative/Bed Control Coordinator
Kaiser Permanente
08.2012 - 12.2015
Mammography Receptionist
Kaiser Permanente
01.2011 - 08.2012
- ACLS, America Heart Association - 11/2019-11/2021
- BLS, America Heart Association- 2/2020-2/2022
- PALS, America Heart Association-1/2024-1/2026
Master of Science - Nurse Leadership
Grand Canyon University
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Contra Costa College
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