Attentive Police Dispatcher bringing 9 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Hi, I’m
Ana Huitz
Lanham,MD
Summary
Overview
11
years of professional experience
1
Certification
Work History
Office of Unified Communications
Police Dispatcher
01.2015 - Current
Job overview
- Track events to identify conclusions in order to notify complainants and appropriate agencies.
- Applied interpersonal skills in neutralizing multiple hostile and emotionally charged situations.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
- Participated in community outreach programs to educate the public on proper usage of emergency services and non-emergency reporting options available within the department.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Collect necessary information in order for units to respond appropriately to calls which includes but not limited to proper equipment.
- Multitasking while transmitting incident details to multiple units.
- Enhanced response times by efficiently prioritizing and dispatching hundreds of emergency calls throughout the 12-hr shift.
Prince George’s County Public Safety Communications
911 Call Taker
06.2013 - 01.2015
Job overview
- Collect pertinent information
- Operation of the Computer Aided Dispatch (CAD) system and other equipment
- Provide pre-arrival and post-dispatch instructions.
- Enhanced caller experience by providing efficient and accurate information during emergency situations.
- Improved response times by effectively prioritizing urgent calls and dispatching the appropriate assistance.
- Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Continually upgraded knowledge on local geography and landmarks to provide accurate directions to first responders during high-pressure situations.
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
Eastern Gateway Community CollegeOhio
Business Management Assoc./ Project Management Certificate
University Overview
Skills
- Leadership
- Emergency Management
- Organization skills
- Word
- Data Systems Operation
- Documentation And Reporting
- Call Records Maintenance
- Cross-Departmental Teamwork
- Analytical Thinking
- Adaptability
- Problem-solving aptitude
- Written Communication
- Organizational Skills
- Multitasking Abilities
- Spanish Fluency
- Task Prioritization
- Attention to Detail
- Information Gathering
- Data Entry
- Multi-line phone system
- Records Maintenance
- Emergency Response Procedures
Certification
- Cyber Security Certification, 2023
- WALES/NCIC certificate, 2020
- A Helping hand; Peer Support in Your Communication Center Certificate, 2020
- Terrorism and the Telecommunicator Certificate, 2020
- Security Awareness Fundamentals Training, 2021
- Cybersecurity Training, 2020-2021
- Public Safety Net Training, 2020
- NENA Quality Assurance Training, 2020
Personal Information
Personal Information
Title: Emergency DispatcherLanguages
Spanish
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Police Dispatcher
Office of Unified Communications
01.2015 - Current
911 Call Taker
Prince George’s County Public Safety Communications
06.2013 - 01.2015
Eastern Gateway Community College
Business Management Assoc./ Project Management Certificate
- Cyber Security Certification, 2023
- WALES/NCIC certificate, 2020
- A Helping hand; Peer Support in Your Communication Center Certificate, 2020
- Terrorism and the Telecommunicator Certificate, 2020
- Security Awareness Fundamentals Training, 2021
- Cybersecurity Training, 2020-2021
- Public Safety Net Training, 2020
- NENA Quality Assurance Training, 2020
Similar Profiles
Shondel McCullough-CollinsShondel McCullough-Collins
Police Dispatcher at Office Of Unified CommunicationsPolice Dispatcher at Office Of Unified Communications
Benjamin PetrovicBenjamin Petrovic
Electronic Engineer at Office Of Unified CommunicationsElectronic Engineer at Office Of Unified Communications
Melissa Dayne-HollidayMelissa Dayne-Holliday
Assistant Watch Commander at Office Of Unified CommunicationsAssistant Watch Commander at Office Of Unified Communications