Ana Hussein
Brighton,CO
Summary
Experienced Care Management Associate with a Bachelor of Science in Healthcare Administration and Practical Nurse license. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Coordinator LPN
Coachcare
New York, NY
11.2023 - Current
- Utilized technology tools such as telemedicine platforms for remote patient monitoring.
- Utilized advanced technology such as telemetry monitoring systems to track vital signs remotely.
- Educated patients on proper use of home monitoring equipment such as blood pressure monitor, glucometer, or weight scales
- Provided continuous monitoring of patient's vital signs such as blood pressure, heart rate, weight, and blood glucose
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Care Management Associate and Team Lead
Salem Health
Salem, USA
05.2018 - 02.2021
- Assisted RN with Managing care plans for patients with chronic conditions
- Collaborate with healthcare providers to ensure quality care
- Monitor patient progress
- Maintained accurate records of all client contacts, including assessment notes, treatment plans and other relevant documents.
- Provided education, counseling and support to clients on various topics such as self-care management, financial assistance and community resources.
- Assisted in coordinating referrals for medical specialists or other services when necessary.
- Evaluated the effectiveness of care interventions by regularly monitoring patient outcomes.
- Facilitated communication between healthcare providers, family members and other stakeholders involved in a patient's care plan.
- Established positive relationships with patients and their families through frequent contact and follow-up visits.
- Ensured compliance with all applicable laws, regulations and standards related to care management practices.
- Participated in team meetings to discuss case updates, review new referrals and brainstorm solutions for difficult cases.
- Coordinated transportation arrangements for clients who needed assistance getting to appointments.
- Answered phone calls and responded to questions and concerns.
- Educated patients on treatment options, medication administration, therapy self-management and care plans.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collaborated with multidisciplinary teams to ensure patients received appropriate services and resources.
- Ordered and maintained supply inventory for medical office.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Created detailed reports on team activities as requested by management.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
LPN Team Lead
Lone Star Circle Of Care - Pediatrics
Georgetown, USA
02.2017 - 09.2017
- Coordinated patient care with healthcare providers
- Provided clinical leadership and direction to the medical assistants team to ensure quality patient care.
- Monitored, supervised, evaluated, and documented the performance of medical assistant staff.
- Collaborated with physicians, nurses, other health professionals, and administrative staff to ensure optimal patient outcomes.
- Ensured compliance with established standards of care and regulatory requirements for licensure as a Practical Nurse.
- Actively participated in the development of strategies for improving overall departmental operations.
- Facilitated communication between the medical team and other departments within the clinic setting.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Collected blood, urine or sputum samples from patients to perform routine lab tests.
- Documented and collected vital signs to track patient conditions.
- Administered medications and therapies in accordance with physicians' orders.
- Monitored and managed inventory levels of medical supplies and vaccines and ordered new items as necessary ensuring all items were within budget guidelines
- Collaborated with providers, payers and members to obtain prior authorizations for services.
Front and Back Office Medical Assistant
Killeen Cancer Clinic
Killeen, USA
02.2015 - 03.2016
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Greeted patients and verified patient information.
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
- Prepared examination rooms with necessary supplies and instruments.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Responded to requests for medical records from other healthcare facilities in accordance with HIPAA regulations.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
06.2023
Licensed Practical Nurse - Practical Nursing
Central Texas College
12.2016
Skills
- Care coordination
- Patient education
- Chronic disease management
- Patient advocacy
- Interdisciplinary collaboration
- EMR systems
- Quality improvement
- Critical thinking
- Administrative Support
- Fluent in spanish
Certification
- Licensed Vocational Nurse
- American Heart Association BLS for Healthcare providers
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Care Coordinator LPN
Coachcare
11.2023 - Current
Care Management Associate and Team Lead
Salem Health
05.2018 - 02.2021
LPN Team Lead
Lone Star Circle Of Care - Pediatrics
02.2017 - 09.2017
Front and Back Office Medical Assistant
Killeen Cancer Clinic
02.2015 - 03.2016
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Licensed Practical Nurse - Practical Nursing
Central Texas College
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