Ana Ibañez
Thornton,CO
Summary
Experienced community-focused professional adept at providing comprehensive program and operational support in nonprofit and educational settings. Skilled in multitasking and meeting deadlines in fast-paced environments, with a proactive and detail-oriented approach. Demonstrates strong interpersonal and communication skills, working effectively both independently and collaboratively to achieve program objectives.
Overview
5
5
years of professional experience
Work History
Program Support Specialist
Denver Metro Chamber Leadership Foundation
04.2023 - Current
- Provides comprehensive support in operational, program preparation and execution, communications, budget management, recruitment, database management, participant tracking across 5 Leadership Programs: multi-month one day programs and individual 2-3 day programs for up to 65 participants in each program
- Maintains program quality control for excellent participant experience; develops relationships with diverse community groups, businesses, and individuals to incentivize and facilitate future program planning
- Coordinates logistics, venue selection and set up, catering, materials preparation, and AV support for Leadership Denver, Access Denver, and Leadership Fellows multi-month programs
- Assists with budget development, negotiates venue and catering contracts, and monitors spending to ensure within-budget performance for multi-month Impact Denver and Leadership Fellow programs, including a 2-day retreat
- Manages logistics, negotiations, and contracting of transportation to program venue for Access Denver 2-day program, including verification and recording of transportation Certificates of Insurance
- Supports a variety of logistical and materials preparation tasks as directed by Foundation team for annual one-day program event for 500 participants
- Utilizes various software tools to track program nominations, create program applications, QR codes, and surveys, develop Zoom information sessions and site visits for participants, manage project tracking
- Manages program structure, facilitates activities and participant experience; announces projects and presentations during events; guides participants in adhering to presentation timelines and schedules
- Leads a group of 30 delegates during annual LEX 3-day educational travel program
- Supports recruitment and selection process for program participants; researches potential participants, initiates contact with new business and nonprofit organizations; processes applications; schedules interviews
- Composes email templates for final decision letters and candidate responses to invitation letters
- Manages all vendor relations, negotiating and contracting for catering, venue sites, office supplies, transportation
- Enters data, maintains, and updates the Foundation’s comprehensive database of participant prospects, even/participant data, project management data, alumni contact information, affiliation and committee groups
- Generates reports as requested on recruitment and participant demographics, company participation, and participant feedback; collates, analyzes, and submits requested documentation for marketing projects
- Proactively maintains the Foundation’s master calendar to ensure consistent visibility and coordination of key programming dates and deadlines
- Supports Supervisors by taking notes during participant interviews and Foundation meetings; creates Zoom meetings, coordinates breakout rooms, and monitors screen sharing
- Creates and fosters a culture of communication and collaboration within the 8-member Foundation team to ensure a smoothly functioning, productive environment for the implementation of effective community programs.
Program Support Coordinator
Denver Metro Chamber Leadership Foundation
04.2022 - 04.2023
- Supported overall administrative and logistical requirements of the Foundation operations and execution of 3 Leadership Foundation programs, events and activities.
- Assisted in providing logistical support for programs’ participants, providing onsite support during programmatic days; performed site visit assignments and materials preparation; placed catering orders.
- Facilitated room/site set up, AV set up, and materials preparation for multiple monthly program events.
- Corresponded with program participants and partners, managed relationships with venues and vendors.
- Managed program registration, participant information, attendance reporting, and program evaluation reporting; maintained entry and accuracy of reporting in various CRM databases.
- Generated reports on participant demographics, company participation, and ad hoc reports as requested.
- Inventoried and ordered office supplies; maintained the Foundation calendar, coordinated virtual meetings.
Office Services Coordinator
Denver Metro Chamber of Commerce
11.2018 - 04.2022
- Applied advanced communication and organizational skills to manage the front desk area as the front-line professional, first point of contact for greeting and directing guests, answering and routing phone calls.
- Interfaced daily with 30+ community business stakeholders and representatives of diverse communities; supported front desk operations for 65 Metro Chamber office partners.
- Developed and implemented organizational procedures to increase office efficiency, ensure seamless coordination of general office activities and create positive community relationships.
- Optimized database management; executed filing, documentation, and record-keeping as needed.
- Assisted the accounting department in invoice management, PO creation, and reconciliation
- Managed info@denver.chamber.org email account incoming and outgoing correspondence as directed
- Executed internal scheduling and reservations for conference and community spaces; managed external room reservation logistics, including AV set-up; created related invoices in the database
- Maintained the Chamber’s Jobs Board website, posting recent job opportunities as requested by members
- Monitored, requisitioned, ordered, and stocked office supply inventory; received and reconciled invoices.
Education
Graduate Certificate - Global Community Engagement
University of Denver
Denver06.2023
Certificate - Environmental, Social, and Governance (ESG) Strategy
University of Colorado Boulder
Denver05.2023
Bachelor of Science - Human Development and Family Relations
University of Colorado Denver
Denver, CO12.2017
Skills
- Community Engagement
- Data Management/Analysis
- Cross-Functional Teamwork
- Budget Management
- Quality Control
- Customer Service
- Program/Event Execution
- Contract Negotiations
- Vendor Relations
- Teamwork/Collaboration
- Innovative Solutions
- Cultural Competency
- MS Office Suite
- Databases: Salesforce, Blackthorn, Mondaycom, Event Wizard, Survey/Monkey, Guidebook, LinkedIn (recruiting), Canva, and Zoom
Accolades
Academic, Selected by Professor at University of Colorado Denver Professor to present on the topic of Social Cultural Identity at the American Psychology Association conference in Washington DC, 2017
Volunteer Experience
Edgewater Fellowship Church, Edgewater, CO, 2011, Present, Conducts community outreach, Creates social media content, Organizes youth events
Languages
Spanish
Native or Bilingual
Timeline
Program Support Specialist
Denver Metro Chamber Leadership Foundation
04.2023 - Current
Program Support Coordinator
Denver Metro Chamber Leadership Foundation
04.2022 - 04.2023
Office Services Coordinator
Denver Metro Chamber of Commerce
11.2018 - 04.2022
Graduate Certificate - Global Community Engagement
University of Denver
Certificate - Environmental, Social, and Governance (ESG) Strategy
University of Colorado Boulder
Bachelor of Science - Human Development and Family Relations
University of Colorado Denver
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