ANA I. GARCIA
Malden,MA
Summary
Program and project manager focused on digital health equity, patient access, and healthcare operations. Leads tablet loaner program administration, supports Epic/EHR workflow optimization, and coordinates cross-functional stakeholders to improve telehealth access and service delivery. Bilingual English/Spanish.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Program Manager, Digital Access
Mass General Brigham
Somerville, MA
02.2023 - Current
- Lead systemwide Digital Health Equity for the Patient Tablet Loaner Program, expanding access to telehealth and remote care for vulnerable populations.
- Managed inventory of 1,618 Apple iPads, overseeing deployment across 6 primary care clinics and specialty departments to enhance patient access to telehealth services.
- Analyze program KPIs and present performance insights directly to senior leadership to demonstrate program reach and ROI.
- Defined and monitored program eligibility criteria, overseeing referral work queues and coordinating with Digital Navigators to ensure seamless user experience.
- Partnered with clinical, Epic, and technical teams to design and optimize EHR referral workflows and digital tools, training staff to improve operational effectiveness.
- Acknowledged by authors of a peer-reviewed publication in the Journal of the American Medical Informatics Association (2024) JAMIA (Vol. 31, Issue 7) for contributions to the evaluation and rollout of the system-wide Digital Access Coordinator program (Rodrguez et al., 2024).
Project Specialist, Quality Patient Experience
Mass General Brigham
Somerville, MA
02.2020 - 02.2023
- Managed quality assurance for enterprise-wide language translation of Epic MyChart and 6,000 patient questionnaires, ensuring accuracy and accessibility for diverse patient populations.
- Coordinated multi-departmental initiatives under Senior Medical Director to enhance digital health strategies and improve quality of care.
- Coordinated project timelines across Mass General Brigham hospital teams
- Tracked deliverables using SharePoint, Excel, and shared status logs
- Prepared meeting agendas, notes, and action items for project stakeholders
Executive Director of Designated Boards
Division of Professional Licensure
Boston, MA
12.2015 - 02.2020
- Directed operations, regulatory compliance, and stakeholder engagement for 6 professional and occupational licensing boards.
- Represented Boards and Commonwealth at professional conferences and organizational meetings, enhancing public awareness and engagement.
- Monitored consumer complaints with Office of Investigations, facilitating timely enforcement resolutions.
- Collaborated with Board Counsel to uphold compliance with Open Meeting and State Ethics Laws.
Associate Executive Director, Designated Boards
Division of Professional Licensure
Boston, MA
07.2015 - 12.2015
- Directed professional licensure operations for regulatory boards across Division of Professional Licensure.
- Reviewed license applications, renewals, and compliance records for statutory accuracy.
- Led quality assurance reviews for 7 board administrators, validating accuracy while meeting competing deadlines.
- Coordinated board meetings, agenda materials, and executive correspondence.
Education
Master of Business Administration - Healthcare Management
Fitchburg State University
Fitchburg, MA05-2025
Bachelor of Science - Business Administration
Bay State College
Boston, MA05-2008
Skills
- Digital Health Equity
- Program & Project Management
- Epic/EHR Workflows
- Healthcare Operations
- Performance metrics
- Process Improvement
- Stakeholder Engagement
- Regulatory Compliance
- Cross-functional leadership
- Staff Training & Development
Certification
- Commonwealth Management Certification Program-May 2015
- SSGI Six Sigma-Green Belt Certification-In progress
Timeline
Program Manager, Digital Access
Mass General Brigham
02.2023 - Current
Project Specialist, Quality Patient Experience
Mass General Brigham
02.2020 - 02.2023
Executive Director of Designated Boards
Division of Professional Licensure
12.2015 - 02.2020
Associate Executive Director, Designated Boards
Division of Professional Licensure
07.2015 - 12.2015
Master of Business Administration - Healthcare Management
Fitchburg State University
Bachelor of Science - Business Administration
Bay State College