Ana I. Mercado
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Diligent Shift Lead with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Work History
Direct Support Professional / Villa Lead
18 Years 1 Month- Supported individuals with disabilities in daily living activities to enhance independence and quality of life.
- Assisted with medication management, ensuring adherence to prescribed regimens for optimal health.
- Trained new staff on best practices for supporting individuals with diverse needs, promoting consistency in care delivery.
- Advocated for client rights and needs within the community, enhancing access to resources and services available.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
CNA/Home Health Aide
3 Years 1 Month- Provided compassionate care to clients, ensuring comfort and well-being through daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for each individual.
- Monitored vital signs, documenting changes to inform healthcare plans effectively.
- Implemented individualized care plans, addressing specific needs of clients throughout the day.
CNA
2 YearsCNA
7 YearsEducation
- CNA
- Business Administration
Skills
Certification
CNA 2003 - present
LANGUAGES
Timeline
CNA/Home Health Aide
CNA
Direct Support Professional / Villa Lead
CNA
Americare Nursing School
Universidad Tecnologica De Arecibo
AWARDS
CNA OF THE MONTH - Plantation Bay Rehab Center
CNA OF THE YEAR - Plantation Bay Rehab Center
FALA Hero of Hope Award 8/7/2024
I was selected to received the award of Hero of Hope by the Florida Assisted Living Association for bringing positivity and brightening the lives of those who live in the assisted living communities.