Ana Iniesta
Kinston,NC
Summary
Bilingual professional with expertise in cash handling, data entry, and team leadership. Proven track record in delivering exceptional customer service and resolving issues effectively. Committed to enhancing customer satisfaction and improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Pizza Specialist
Lilly's Pizza
Raleigh
05.2024 - 12.2024
- Prepared pizzas according to customer specifications and quality standards.
- Operated kitchen equipment safely and maintained cleanliness standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted in training new staff on pizza preparation techniques and safety protocols.
- Handled customer inquiries and resolved issues in a professional manner.
- Monitored cooking times to ensure optimal food quality and flavor consistency.
- Implemented best practices for food storage and ingredient rotation to minimize waste.
- Handled cash transactions accurately and efficiently.
- Inspected finished pizzas before delivery to ensure high quality products were served.
- Trained new employees on proper pizza-making techniques and procedures.
- Organized storage areas for easy access to ingredients needed for pizzas.
- Placed orders for additional supplies when necessary to keep kitchen adequately stocked.
- Responded promptly to customer requests or complaints regarding their orders.
- Greeted customers with a friendly attitude and provided excellent customer service.
- Assisted other team members when needed during peak hours of operation.
- Followed recipes to prepare specialty pizzas for customers' orders.
Cashier
Hagaan-Dazs Shops
Raleigh
03.2023 - 05.2024
- Operated cash register, processing customer transactions efficiently.
- Maintained clean and organized checkout area for customer convenience.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Served ice cream and toppings to customers efficiently and accurately.
- Maintained cleanliness of the serving area and equipment throughout shifts.
- Assisted customers in selecting flavors and suggested popular combinations.
- Prepared and managed inventory of ice cream products and supplies daily.
- Collaborated with team members to ensure smooth service during peak hours.
Server
La Rancherita
Raleigh
08.2021 - 03.2023
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted guests with menu selections and answered food inquiries.
- Processed orders accurately and efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash and credit transactions with attention to detail.
- Supported team members during busy shifts to enhance workflow.
- Adhered to health and safety guidelines in food handling practices.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Mobile Sales Associate
Cricket Wireless
Greenville
03.2021 - 03.2021
- Assisted customers with selecting mobile plans and devices.
- Explained product features and benefits to enhance customer understanding.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing merchandise displays and inventory.
- Collaborated with team members to achieve sales goals and improve service.
- Educated customers on promotions and special offers effectively.
- Advised customers on the latest trends in technology and recommended upgrades when applicable.
- Maintained detailed records of stock inventory and replenished merchandise as needed.
- Demonstrated how to use mobile devices, including downloading apps and setting up accounts.
- Developed relationships with customers by providing excellent customer service.
- Organized promotional events to increase sales of new products or services.
Retention Specialist
Focus Services
Greenville
09.2020 - 01.2021
- Assisted customers with inquiries to enhance retention and satisfaction.
- Utilized CRM software to track customer interactions and feedback.
- Developed personalized solutions to address customer concerns effectively.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Provided detailed reports on customer feedback and retention metrics for management review.
- Referred unresolved customer service issues to designated departments for investigation.
Cashier
Murphy USA Gas Station
Zebulon
07.2020 - 09.2020
- Operated cash register, processing customer transactions efficiently.
- Maintained clean and organized checkout area for customer convenience.
- Assisted customers with inquiries about fuel and store products.
- Handled cash, credit, and debit transactions accurately.
- Restocked merchandise and ensured shelves were well-displayed.
- Monitored fuel pumps for safety and proper functioning.
- Provided friendly customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Delivery Driver
DoorDash
Raleigh
07.2020 - 08.2020
- Delivered food orders promptly to customers' locations using GPS navigation.
- Communicated with customers to confirm delivery details and address any questions.
- Managed multiple deliveries efficiently while adhering to time constraints.
- Followed health and safety guidelines while handling food items during deliveries.
- Utilized the DoorDash app to receive orders and track delivery progress.
- Maintained a professional demeanor when interacting with customers and restaurant staff.
- Adapted to changing routes and schedules based on real-time traffic conditions.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Mobile Sales Expert
MetroPCS Corporate Store
Greenville
03.2020 - 07.2020
- Assisted customers with selecting mobile devices and plans.
- Explained product features and benefits to enhance customer understanding.
- Maintained organized inventory of devices and accessories on the sales floor.
- Processed customer transactions efficiently at the point of sale system.
- Collaborated with team members to achieve daily sales goals.
- Resolved customer inquiries and concerns promptly and professionally.
- Conducted regular stock checks to ensure product availability.
- Educated customers on device usage and troubleshooting techniques.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Ensured compliance with applicable laws and regulations.
- Prepared weekly sales reports for management review.
- Assisted customers in selecting their ideal device, plan, and accessories.
- Demonstrated the features of various mobile devices to prospective buyers.
Education
Associate of Applied Science - Medical Office Administration
Wake Technical Community College
Raleigh, NC05-2026
Skills
- Customer service excellence
- Medical terminology expertise
- Problem-solving skills
- Bilingual communication
- Team leadership
- Cash handling proficiency
- Data entry accuracy
- Microsoft Office proficiency
References
References available upon request.
Timeline
Pizza Specialist
Lilly's Pizza
05.2024 - 12.2024
Cashier
Hagaan-Dazs Shops
03.2023 - 05.2024
Server
La Rancherita
08.2021 - 03.2023
Mobile Sales Associate
Cricket Wireless
03.2021 - 03.2021
Retention Specialist
Focus Services
09.2020 - 01.2021
Cashier
Murphy USA Gas Station
07.2020 - 09.2020
Delivery Driver
DoorDash
07.2020 - 08.2020
Mobile Sales Expert
MetroPCS Corporate Store
03.2020 - 07.2020
Associate of Applied Science - Medical Office Administration
Wake Technical Community College