Ana Irausquin
Summary
Responsive Sales Executive and Client Service Agent with over 5-year background in consistently promoting the brand and representing company values in all business interactions.
Multilingual attendance with dynamic customer service skills.
Overview
9
9
years of professional experience
Work History
Stewardess
Fly Emirates
09.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Customer Service Agent
Sykes Enterprises, Incorporated
05.2019 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Hotel Night Auditor
Berolvar
01.2018 - 05.2019
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Entered customer data using Opera PMS software and updated information whenever changes in the reservation or new reservations were made.
Sales Manager
Inglesco
02.2015 - 12.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Bachelor of Business Management -
ESCP Business School
Paris, France08.2022
High School Diploma -
Centraa
Mexico City, Mexico04.2016
Skills
- Customer Relations
- Strategic Sales Expertise
- Account management
- Verbal and Written Communication
- Aviation Regulations
- Guest Services
- Microsoft Office Suite proeficiency
Languages
Spanish
Native or Bilingual
English
Professional Working
German
Limited Working
Timeline
Stewardess
Fly Emirates
09.2022 - Current
Customer Service Agent
Sykes Enterprises, Incorporated
05.2019 - 07.2020
Hotel Night Auditor
Berolvar
01.2018 - 05.2019
Sales Manager
Inglesco
02.2015 - 12.2017
Bachelor of Business Management -
ESCP Business School
High School Diploma -
Centraa
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