ANA IVEY
Bowie,MD
Summary
Dedicated Insurance Account Representative with expertise in customer education, insurance verification, and complaint resolution. Proven ability to enhance client relationships and drive satisfaction through effective communication and strategic problem-solving.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Insurance Account Representative
State Farm
Laurel, Maryland
12.2019 - 10.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on insurance products and coverage options available.
- Trained new team members on customer service protocols and systems.
- Maintained up-to-date knowledge of industry regulations and company policies.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
Medical Office Manager
Orthopedic Associates of Fairwood
Bowie, Maryland
01.2009 - 06.2018
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Assisted with insurance verification and billing processes for smooth transactions.
- Trained new staff on office protocols and patient interaction standards.
- Implemented electronic health record systems to streamline data management processes.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
Account Manager
Meritain Health
Baltimore, Maryland
06.2003 - 10.2007
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies to meet client needs and expectations.
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided training and guidance to new Account Managers.
Education
High School Diploma -
Richard Montgomery High School
Rockville, MD05-1993
Skills
- Customer education
- Insurance verification
- Communication skills
- Customer relationship management
- Account strategy development
- Insurance products
Languages
Spanish
Professional
Certification
Life & Health Insurance License
Timeline
Insurance Account Representative
State Farm
12.2019 - 10.2025
Medical Office Manager
Orthopedic Associates of Fairwood
01.2009 - 06.2018
Account Manager
Meritain Health
06.2003 - 10.2007
High School Diploma -
Richard Montgomery High School