Ana Jimenez
Oxnard
Summary
Takes initiatives with excellent problem-solving skills. Strong customer service skills. Effective leader and works well as a part of a team. Quick learner. Fluent in English and Spanish.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case manager II
Telecare corporation
04.2025 - Current
- Provided direct support to individuals with severe mental health conditions including schizophrenia, bipolar disorder, and co-occurring substance use.
- Assisted clients with daily living skills, medication reminders, and community integration.
- Responded to crises using trauma-informed, non-violent de-escalation techniques.
- Collaborated with clinicians, case managers, and families to support individualized treatment goals.
- Documented progress notes and incident reports in accordance with program standards.
- Supported individuals with mental health conditions to provide goal setting, coping strategies, and life skills development.
- Led and co-facilitated therapeutic and psychoeducational groups.
- Observed and reported changes in behavior and mood to clinical supervisors.
Boatswain’s Mate
UNITED STATES NAVY
12.2020 - 12.2024
- Qualified in key operational roles, including UNREP rigger, signalman, and flight deck crewman, greatly contributing to mission readiness and operational efficiency.
- Led 11 preservation projects, achieving a 50% reduction in ship corrosion.
- Managed zone inspections across 26 divisional spaces, significantly reducing operation discrepancies.
- Trained and mentored over 15 junior sailors and senior sailors, enhancing team performance and leadership development.
- Maintained and inventoried critical safety equipment, ensuring compliance with safety standards.
- Drove the ship as the only female Master helmsman on board to execute evolutions in order to qualify the ship's movement.
Health Home Plus Care Manager
Housing works
08.2020 - 09.2020
- Assigned caseloads of 15 members that have Severe Mental Illness
- Connect members to mental health treatment
- Case conference with mental health provider and members
- Accompany members to their mental health appointments
- Assist members with housing applications, homeless shelters, and SRO placement
- Assist members with obtaining additional food when needed
- Conduct weekly phone calls to follow up on the members care plan goals
- Conduct Face to Face contacts when needed
- Schedule medical/ mental health appointments and transportation services
- Complete annual assessments with the member to assess their needs
- Create care plans with the member to determine goals to better manage their care
Health home case manager
Urban Health Plan
09.2019 - 09.2020
- Conducted depression screenings with patients
- Referred patients to mental health referral team
- Conducted home visits and medical visits to follow up on patients care
- Scheduled chronic condition related appointments and transportation services
- Conducted phone calls to advise/remind patients of upcoming appointment
- Completed person centered assessments and care plans with patients
- Document labs, depression screening, chronic conditions, and medications
- Conducted Case conferences with the interdisciplinary team to collaborate patient care
- Collaborate with care transitions when a patient is admitted in the hospital
- Assist patients with housing and education services
- Organized tracking grid on excel
Health home enrollment specialist
Urban health plan
04.2019 - 09.2019
- Conducted outreach to Health Home eligible patients to inform of Health Home Program
- Completed initial assessment with patient to determine needed service
- Completed initial care plan with the patient to determine immediate goals
- Assigned patient to referral team to be referred to needed services
- Sent out welcome letters to the patients
- Assigned caseloads through Relevant RMA Electronic Health Record
- Organized tracking grid on excel
- Documented labs, depression screening, chronic conditions and medications
Operator relations/ call center representative
Urban health plan
06.2018 - 04.2018
- Addressing multiple calls at a time
- Scheduling appointments
- Collaborating with case managers and providers in order to fulfill the patients’ medical needs.
- Guiding patients with resources regarding questions that they have.
- Assisting patients
Winter Camp Counselor
YMCA McAlister
12.2015 - 02.2016
- Supervised children ages 10 – 11 in a group of 7 students
- Run programs and activities such as flag football and arts & crafts
- Reported to supervisors and parents any behavioral issues
Education
Master’s - social work
Syracuse University
09-2027
B. Tech. - Health & Fitness Promotion
SUNY Canton
Canton, NY05.2018
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Certification
first aid and CPR and BLS
Additional information
- Military veteran with proven leadership and technical skills gained through extensive experience in deck operations and equipment maintenance.
- Led multiple community service initiatives and organization of fundraising events as the Sigma Omega Epsilon President.
- Strong problem-solving abilities and excellent customer service skills.
- Annual trainings completed from 2018-Present: Advanced First Aid/CPR, Suicide Prevention, Operational Risk Management, Cyber Information Security, Sexual Harassment Prevention.
- Stretcher bearer
- Diversity committee, and MWR event planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case manager II
Telecare corporation
04.2025 - Current
Boatswain’s Mate
UNITED STATES NAVY
12.2020 - 12.2024
Health Home Plus Care Manager
Housing works
08.2020 - 09.2020
Health home case manager
Urban Health Plan
09.2019 - 09.2020
Health home enrollment specialist
Urban health plan
04.2019 - 09.2019
Operator relations/ call center representative
Urban health plan
06.2018 - 04.2018
Winter Camp Counselor
YMCA McAlister
12.2015 - 02.2016
B. Tech. - Health & Fitness Promotion
SUNY Canton
Master’s - social work
Syracuse University