Summary
Overview
Work History
Education
Skills
Certification
Jobreferences
Timeline
Generic

Ana J. Nuñez

Lemon Grove,CA

Summary

To secure a position that allows me to leverage my extensive experience in customer service, management, and operations, while contributing to the success of the organization. I am eager to apply my skills in team leadership, problem-solving, and client relations, while also expanding my knowledge and growing professionally within a dynamic and challenging environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lifeguard Experience Manager & Lifeguard

Continental Pools LLC
03.2020 - 03.2023
  • Lifeguard Duties: Monitored pool safety for up to 10 hours daily, ensuring the safety of pool guests and responding promptly to emergencies
  • Chemical Monitoring: Conducted hourly checks and maintained proper pool chemical levels to ensure a safe swimming environment
  • Covid-19 Protocols: Enforced safety guidelines to protect guests during the COVID-19 pandemic, ensuring compliance with health protocols
  • Recruitment & Staffing: Recruited over 200 lifeguards in a 5-month period, sourcing candidates from universities, high schools, job fairs, and job platforms like Indeed and ZipRecruiter
  • Interview Coordination: Scheduled and conducted interviews for lifeguard candidates, ensuring the timely placement of qualified individuals
  • Training & Certification: Registered candidates for lifeguard certification classes and supported them through the training process
  • Customer Service & Call Management: Managed customer inquiries and handled a high volume of calls, addressing concerns, injuries, and account issues
  • Recruitment Research: Researched and reached out to universities and high schools across three major cities to identify potential lifeguard candidates
  • Operational Efficiency: Utilized multiple software platforms to coordinate and schedule lifeguards, ensuring all pools were properly staffed during peak seasons (January - September)
  • Managed Staffing for 30+ Pools in a designated area, ensuring all locations were fully staffed with qualified lifeguards
  • Coordinated Call-Outs and adjusted schedules to maintain consistent staffing levels and ensure operational continuity
  • Prioritized Safety by overseeing lifeguard and guest safety during weather-related events, implementing emergency protocols and responding swiftly to changing conditions
  • Utilized Multiple Software Systems (over three programs) to streamline pool staffing, improve scheduling accuracy, and enhance operational efficiency
  • Collaborated across departments within the organization to ensure a cohesive approach towards fulfilling staffing needs and achieving company-wide objectives.Emergency Management: Managed call-outs and ensured the safety of lifeguards and guests during weather storms by coordinating emergency procedures
  • Remote Work Flexibility: Worked remotely as needed to meet recruitment and staffing demands, adapting to changing work environments

Manager

Medina Kitchen
02.2018 - 03.2020
  • Oversaw Front-of-House Operations, ensuring smooth and efficient service while maintaining high customer satisfaction
  • Trained and Onboarded New Employees, providing guidance on customer service, food handling, and operational procedures
  • Multitasked in Various Roles including cashier, waiter, and bartender, providing exceptional service in a fast-paced environment
  • Managed Cash Handling & Register Operations, including closing the register, balancing cash, and ensuring accurate transactions
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant Manager

Opera Patisserie
03.2016 - 01.2019
  • Led Bakery Production: Prepared and baked large quantities of pastries for high-profile hotels in San Diego, ensuring quality, consistency, and timely delivery
  • Culinary Preparation: Managed the preparation of diverse food items such as salmon, salads, and sandwiches, maintaining high standards of presentation and flavor
  • Inventory Management: Oversaw inventory for the café, tracked stock levels, and coordinated ordering to ensure adequate supply for daily operations
  • Promoted to Cafe Manager (2017): Recognized for leadership and performance, and promoted to manage the café location, overseeing all front-of-house operations and ensuring smooth daily operations
  • Recruitment & Staff Training: Directed recruitment efforts and trained new staff on operational procedures, customer service, and food handling, ensuring the team was well-prepared to meet business demands
  • Front-of-House Leadership: Managed front-of-house operations, providing leadership to staff and maintaining a high standard of customer service, contributing to positive guest experiences
  • Customer Relationship Building: Cultivated strong, loyal customer relationships, fostering business growth and repeat business through exceptional service and personalized interactions
  • Financial Management: Responsible for closing registers, balancing cash, and ensuring accurate financial transactions
  • Managed daily bank deposits to ensure smooth financial operations

Education

High school -

Diego Hills Charter High school
San Diego, CA

Emergency Medical Technician -

Thomas Nelson Community College
Hampton, VA

Skills

  • Leadership & Team Management: Proven ability to lead and motivate teams, optimizing performance and achieving business objectives
  • Customer Service Excellence: Expertise in providing exceptional service and resolving customer issues with professionalism and efficiency
  • Recruitment & Training: Experienced in recruiting, interviewing, and onboarding staff while ensuring team members are properly trained and prepared
  • Operational Efficiency: Skilled in inventory management, scheduling, and improving operational workflows to ensure efficiency
  • Problem Solving & Adaptability: Ability to resolve complex issues quickly and work under pressure in fast-paced environments
  • Bilingual Communication: Fluent in both English and Spanish (written and oral), enhancing communication with a diverse range of clients and team members
  • Technology Proficiency: Highly skilled in Microsoft Office Suite (Excel, Word, PowerPoint), scheduling software, and recruitment platforms like Indeed and ZipRecruiter

Certification

  • CPR
  • Lifeguard
  • Risk Management
  • Managing Your Risk of Exposure to Bloodborne Pathogens
  • Child Sexual Abuse Prevention
  • Living our Cause for Frontline Leaders
  • National Incident Management System (FEMA)
  • National Framework, An Introduction (FEMA)
  • Introduction to Incident Command System (FEMA)
  • Basic Command System for Initial Response (FEMA)

Jobreferences

  • Continental Pools, Cameron Wells, (757) 615-1349
  • Opera Patisserie, Robert Holland, (812) 786-7687
  • Medina Kitchen, Alia Jaziri, (619) 392-7276

Timeline

Lifeguard Experience Manager & Lifeguard

Continental Pools LLC
03.2020 - 03.2023

Manager

Medina Kitchen
02.2018 - 03.2020

Assistant Manager

Opera Patisserie
03.2016 - 01.2019

Emergency Medical Technician -

Thomas Nelson Community College

High school -

Diego Hills Charter High school

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Ana J. Nuñez