Ana Jordan

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Handled confidential documents in an organized fashion according to established protocol.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
• Maintained accurate records of all materials received, issued, returned, or discarded.
• Ensured that all supplies necessary for employees were available at all times, including PPE equipment.
• Coordinated daily receiving activities and ensured accuracy of shipments.
• Completed daily paperwork including receiving documents, invoices, transfers .
• Responsible for ordering, receiving, and storing PPE supplies and equipment.
• Monitored and recorded daily shipment and receiving data.

Assemble flex duct in a manufacturing environment. Either use compressed cans or do it manually.

• Ability to set up and load assembly tooling with raw material.
• Ability to identify raw material by part number, as identified on the production schedule.
• Ability to make necessary changes and adjustments to equipment when needed.
• Completion of the first article process and filling out of quality documents.
• Always maintain a clean work area.
• If assembling on a manual (non-compressed) production line, the employee must be able to handle larger-diameter products and complete the assembly process by hand. These products are typically heavier and harder to assemble.
• Perform additional projects and duties to support ongoing business needs.

• Developed strategies to increase team productivity and improve customer service levels.
• Delegated tasks appropriately according to individual skill sets.
• Held regular one-on-one coaching sessions with tactical team members to encourage personal development.
• Trained new staff in relevant processes and procedures.
• Maintained accurate records of employee attendance and task completion times.
• Facilitated team meetings to discuss targets, strategies, and address any issues.

• As a Tactical Team member, my task was to review phone agent notes daily for any corrections needed, and approve check reissue requests to meet SLA requirements from clients. This also includes performing SR callbacks, requests received from client services, performing any audits or reporting tasks requested by the client, and performing quality control and approval of check reissue requests/supplemental payments.
• Updated and maintained databases with current information.

• Reviewed customer complaints to determine appropriate methods for resolution.
• Managed escalated calls from customers who were dissatisfied with their experiences.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided customers with timely updates on their complaint status.
• Offered resolutions to de-escalate calls and solve customer issues.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Assisted phone agents with complex customer inquiries by providing guidance, or escalating issues to appropriate departments when necessary.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained strong call control and quickly worked through scripts to address problems.

• Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.

My duty was to attend and talk directly to people about the experiences the zoo has to offer. My duty was to inspire and motivate guest to care for natural world. This made me gain experience with customer service and satisfaction. I work with registers and credit care transactions.  

As a picker for amazon my job duty was to pick customer's order through radio active scanners signals.

As a P1kids fitness coach my duty was to teach elementary school students about Nutrition and proper ways to exercise. This experience was outstanding because my motivation towards my students made them see me as a role model and someone to inspire on.

I was volunteering for a facility where I can get hands on training with dogs and cats. I will make adoptions and talk directly to people. I will educate the potential adopters about responsible pet ownership.