Ana Kalichava
Brooklyn,NY
Overview
18
18
years of professional experience
Work History
Personal Assistant
Mtc Transportation
Brooklyn, NY
08.2023 - 12.2025
- Managing calendars and scheduling appointments;
- Answering phone calls, emails, and messages;
- Organizing meetings and preparing agendas;
- Booking travel, hotels, and transportation;
- Running errands and handling personal tasks;
- Maintaining files, records, and documents;
- Coordinating with clients, vendors, and service providers;
- Making reservations and arranging events;
- Tracking expenses and preparing reports;
- Reminding the employer about important deadlines and commitments;
- Handling confidential information professionally.
Sales Associate
Victoria Secret
Orange, CA
04.2023 - 05.2023
- Delivered exceptional customer service to enhance shopping experience and drive sales growth.
- Assisted customers in product selection, providing tailored recommendations to meet individual needs.
Logistics Service
tbilisi city hall
Georgia
09.2016 - 09.2022
- To develop the working conditions for public servants of Tbilisi Mayor's City Hall, Tbilisi City Hall officials and structural units of Tbilisi City Hall and equip them with equipment and equipment necessary for the activity;
- Internal control over the use of property and its movement, material and labor resources, reveal and mobilize resources;
- Centralized accounting of motor vehicles using the City Hall of Tbilisi City Hall, distribution of fuel limits and procedure of fuel spending in accordance with established procedure;
- Functionally distributed the transmitted and operated vehicles in the use of Tbilisi Municipality City Hall, signing the relevant individual reception-delivery acts and material liability agreement on the transfer;
- Control of technical services and insurance services of motor vehicles using Tbilisi City Hall;
- Preparation of technical tasks for the procurement of goods and services necessary for the transport of vehicles in the use of Tbilisi Municipality City Hall and organization of the Tbilisi City Hall's corresponding structural unit;
- Control of violation of administrative violation protocols (video fines) in charge of vehicles assigned to Tbilisi City Hall's structural units and temporary use of territorial units in Tbilisi City Hall, to the responsible persons and timely, control of payment of fines drawn up by the legislation;
- Technical services of the Tbilisi City Municipality City Hall, preparation of defective acts, procurement and control of the duly fulfilled, acceptance and delivery of the terms of the agreements signed with different organizations;
- Control of fulfillment of the contract by the company insuring the motor vehicles in the use of Tbilisi Municipality City Hall.
- Performs specific tasks of the head of the department and the head of the service.
- Implementation and implementation of the terms and conditions of the agreements concluded as a result of the state procurement procedure established by the law of Georgia and relevant normative acts;
- Discussion of correspondence and appropriate response to their competence;
- Organizing and overseeing maintenance, inventory and accounting, ongoing repair works of the material value and office building on the service;
- Investigation of the market of goods purchased by the department and the market price determination;
Operator-coordinator
Caucasus Online Ltd.
Georgia
05.2014 - 08.2016
- Services of individuals and legal entities.
- Provide comprehensive information about the service.
- Working day planning for the technical group and their control;
- Domain Registration
- System support for damaged subscribers.
Front Office Manager
Hotel Golden Fleece
Georgia
06.2012 - 09.2013
- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guest's complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing budgets, records, and contracts.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
Tour Operator
Travel agency Fashion Travel
Georgia
03.2010 - 12.2011
- Promoting and marketing the business dealing with customer queries and complaints providing advice about visas or passports recruiting,
- training and supervising staff managing budgets maintaining statistical and financial records planning selling holidays and insurance meeting profit or sales targets preparing promotional materials and displays.
Guest Relation
jaz mirabel resort
Egypt
02.2008 - 09.2008
- Managing and training the concierge, night auditor and team of receptionists.
- Ensuring the front desk provides a professional and friendly service for customers.
- Dealing with customers, including handling complaints when they come to the desk.
- Troubleshooting emergencies. Scheduling your staff rota.
Education
Bachelor -
Ivane Javakhishvili Tbilisi State University
Georgia07.2009
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Strong problem solver
- Attention to detail
- Detail-oriented mindset
- Valid Driver's license
- Commitment to quality and service
- Administrative support
LANGUAGES
English
Full Professional
Russian
Full Professional
Georgian
Native or Bilingual
Timeline
Personal Assistant
Mtc Transportation
08.2023 - 12.2025
Sales Associate
Victoria Secret
04.2023 - 05.2023
Logistics Service
tbilisi city hall
09.2016 - 09.2022
Operator-coordinator
Caucasus Online Ltd.
05.2014 - 08.2016
Front Office Manager
Hotel Golden Fleece
06.2012 - 09.2013
Tour Operator
Travel agency Fashion Travel
03.2010 - 12.2011
Guest Relation
jaz mirabel resort
02.2008 - 09.2008
Bachelor -
Ivane Javakhishvili Tbilisi State University