Ana-Karen Molina
Mission,TX
Summary
Dynamic professional with a proven track record in customer service and delivery efficiency, notably with DoorDash. Excelled in complaint resolution and teamwork, enhancing customer loyalty and operational collaboration. Skilled in Microsoft Outlook and maintaining a positive attitude under pressure. Achieved high satisfaction ratings by prioritizing customer needs and leveraging critical thinking for problem-solving.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Delivery Driver
DoorDash
10.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Customer Service Representative
Tiff's Treats
09.2021 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Input customer's cookie orders into a computer system and send it to the nearest location for pickup and/or delivery.
In-Store Shopper
H-E-B
08.2020 - 09.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Delivered grocery orders to customer's vehicles while executing exceptional customer service.
Service Leader
H-E-B
03.2020 - 08.2020
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Collaborated with other departments to resolve complex client issues quickly and effectively.
Customer Service Cashier
H-E-B Plus
01.2018 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - Mathematics
South Texas College
McAllen, TXSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Complaint resolution
- Microsoft PowerPoint
- Prioritization
- Live chat support
- Critical thinking
- Problem resolution
- Payment processing
- Microsoft outlook
Languages
English
Full Professional
Interests
- Cooking
- DIY and Home Improvement
- Music
- Watching Movies and TV Shows
Timeline
Delivery Driver
DoorDash
10.2021 - Current
Customer Service Representative
Tiff's Treats
09.2021 - 10.2021
In-Store Shopper
H-E-B
08.2020 - 09.2021
Service Leader
H-E-B
03.2020 - 08.2020
Customer Service Cashier
H-E-B Plus
01.2018 - 03.2020
No Degree - Mathematics
South Texas College
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