ANA KAROLYNA GOI DOS SANTOS
Annapolis,MD
Summary
Dedicated Administrative Assistant known for exceptional organizational skills and task efficiency. Specializes in time management, data entry, and customer service, ensuring smooth office workflows. Strong problem-solving and communication abilities enhance stakeholder relationships. Capable of thriving in fast-paced settings, demonstrating resilience and a detail-oriented approach to clerical responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Manager
Box Rápido Automotive Center Ltd.
Caxias Do Sul, RS
07.2022 - 01.2024
- Evaluated and implemented new systems to ensure regulatory compliance.
- Directed office personnel activities to align with corporate objectives.
- Represented work unit at meetings to address requests and complaints effectively.
- Supervised administrative assistants in coordinating travel, scheduling, and customer service.
- Organized meetings between executives and external clients or vendors.
- Established procedures to optimize daily workflow of administrative staff.
- Managed payroll processing, including timekeeping, benefits, and tax withholdings.
- Conducted performance evaluations to monitor progress and provide constructive feedback.
Receptionist Supervisor
SHP FITNESS CENTER AND SPORTING GOODS
Caxias Do Sul, RS
04.2022 - 07.2022
- Resolved customer complaints promptly, fostering strong relationships with clientele.
- Monitored front desk operations, including phone inquiries and mail management.
- Facilitated productivity by assisting subordinates in overcoming challenges.
- Conducted performance evaluations and delivered constructive feedback to employees.
- Developed marketing strategies aimed at enhancing customer satisfaction ratings.
- Ensured compliance with infection control protocols through effective office cleaning management.
- Managed inventory of office supplies and coordinated equipment maintenance needs.
- Trained new hires on company policies, procedures, and software applications.
Receptionist Supervisor
KING CAR AUTOMOTIVE CENTER EIRELI
Caxias Do Sul, RS
12.2020 - 04.2022
- Resolved customer complaints promptly while fostering strong relationships with clients.
- Computed balances and totals to support accounting team operations.
- Guided employees through complex problem-solving scenarios.
- Monitored front desk operations, managing phone inquiries and mail processing.
- Delegated tasks to staff, establishing priorities and performance goals.
- Assisted in crafting marketing strategies aimed at enhancing customer satisfaction ratings.
- Managed inventory of office supplies, ensuring availability for operational needs.
- Developed training materials for staff, facilitating improved job performance.
Administrative Assistant
MORUMBI FOOD AND BEVERAGE TRADING LTD.
Caxias Do Sul, RS
11.2018 - 09.2019
- Coordinated catering services for various functions, enhancing operational efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy.
- Managed database systems for customer contact information, improving data accessibility.
- Facilitated interdepartmental communication to streamline collaboration across teams.
- Provided logistical support for product shipments, coordinating with vendors to boost revenue.
- Composed letters, memos, reports, and presentations as required by management.
- Scheduled appointments between clients and internal staff, optimizing workflow.
- Handled incoming calls and directed callers to appropriate departments or personnel.
Healthcare Administrative Intern
Municipal Center for Specialized Healthcare
Caxias Do Sul, RS
03.2018 - 11.2018
- Maintained records management system for processing personnel information and generating reports.
- Assisted with patient intake and registration processes to enhance efficiency.
- Collaborated with multi-disciplinary staff to improve patient care and response times.
- Verified insurance coverage for treatments and procedures, ensuring financial clarity.
- Created spreadsheets for data entry, tracking, and analysis of patient information.
- Built work schedules and staff assignments based on workload and resource availability.
- Processed incoming payments from patients or insurance companies accurately.
- Maintained confidentiality of medical information in accordance with HIPAA regulations.
Education
Bachelor of Science - Psychology
Faculdade Da Serra Gaúcha - FSG
Caxias Do Sul - Brazi12-2028
Some College (No Degree) - Business Administration And Management
CFP SENAI JOSÉ GAZOLA
Caxias Do Sul - BrazilSome College (No Degree) - English
CLECS – Center For Foreign Languages
Caxias Do Sul - BrazilSkills
- Team management
- Effective communication
- Conflict resolution
- Customer service
- Organizational skills
- Critical thinking
- Client relations
- Time management
- Adaptability
- Reception duties
- Portuguese fluency
- Interpersonal skills
Professional Courses
- CFP SENAI JOSÉ GAZOLA, Administrative Assistence
- CLECS-CENTRO DE LINGUAS ENTRANGEIRAS, Advanced English
Personal Information
Age: 25
Languages
Portuguese
Native/ Bilingual
English
Professional
Certification
- CPR
- Advanced english
Timeline
Administrative Manager
Box Rápido Automotive Center Ltd.
07.2022 - 01.2024
Receptionist Supervisor
SHP FITNESS CENTER AND SPORTING GOODS
04.2022 - 07.2022
Receptionist Supervisor
KING CAR AUTOMOTIVE CENTER EIRELI
12.2020 - 04.2022
Administrative Assistant
MORUMBI FOOD AND BEVERAGE TRADING LTD.
11.2018 - 09.2019
Healthcare Administrative Intern
Municipal Center for Specialized Healthcare
03.2018 - 11.2018
Bachelor of Science - Psychology
Faculdade Da Serra Gaúcha - FSG
Some College (No Degree) - Business Administration And Management
CFP SENAI JOSÉ GAZOLA
Some College (No Degree) - English
CLECS – Center For Foreign Languages
Similar Profiles
Keiran Czaya-WoollyKeiran Czaya-Woolly
Service Advisor at Garage Box AutomotiveService Advisor at Garage Box Automotive
Cleyton OsórioCleyton Osório
Líder de Integração e Parceria at Frete RápidoLíder de Integração e Parceria at Frete Rápido
Vitor Hugo PereiraVitor Hugo Pereira
Representante comercial autônomo at Lava Rápido do VitãoRepresentante comercial autônomo at Lava Rápido do Vitão
Bella BlackburnBella Blackburn
Administrative Assistant/Insurance Billing at Chestertown Physical TherapyAdministrative Assistant/Insurance Billing at Chestertown Physical Therapy
Nicholas SassamanNicholas Sassaman
Bartender at McGarveys Oyster Bar & SaloonBartender at McGarveys Oyster Bar & Saloon