Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Kilpatrick

Fairhope,Alabama

Summary

Experienced Utility Clerk with excellent customer service and payment processing skills. Knowledgeable of utilities operations with special talent enhancing customer support and resolving concerns. Works positively with customers on monthly billing issues and service problems.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Professional with experience in utility billing and account management. Adept at managing billing processes, resolving discrepancies, and ensuring accurate financial records. Strong focus on team collaboration and consistently achieving results. Reliable, flexible, and skilled in customer service, data entry, and software applications relevant to utility billing.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Riviera Utilities
10.2017 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Moved customers in and out of commercial and residential locations while accessing deposits and fees
  • Handled cash, checks and credit card transactions
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.

Cashier

Winn Dixie
04.2011 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Used POS system to enter orders, process payments and issue receipts.

Education

GED -

Fairhope High School
Fairhope, AL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Computer proficiency
  • Customer relations
  • Payment processing
  • Client relations
  • Assertiveness
  • Fast typing speed
  • Document scanning

Timeline

Customer Service Representative

Riviera Utilities
10.2017 - 02.2025

Cashier

Winn Dixie
04.2011 - 09.2017

GED -

Fairhope High School
Ana Kilpatrick