Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANA KILPATRICK

Fairhope,USA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Patient Service Clerk

Gulf Orthopedics
Fairhope, AL
03.2025 - Current
  • Managed patient scheduling and appointment coordination to optimize workflow efficiency.
  • Processed patient registrations and insurance verifications, ensuring accuracy in documentation.
  • Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
  • Collaborated with healthcare professionals to facilitate communication and enhance patient experience.
  • Maintained electronic health records with attention to detail, ensuring compliance with regulations.
  • Organized medical records by easy retrieval, maintaining confidentiality and compliance with HIPPA regulations.

Customer Service Representative

Riviera Utilities
Daphne, AL
10.2017 - 02.2025
  • Executed clerical duties including typing, filing, data entry, and document scanning.
  • Communicated relevant information via phone and radio to resolve customer complaints.
  • Established residential and commercial accounts by determining deposits and fees.
  • Handled all cashiering methods: cash, checks, and credit cards.
  • Processed daily deposits and managed returned NSF payments.
  • Trained new hires by sharing best practices and providing onboarding support.

Cashier

Winn Dixie
Fairhope, AL
04.2011 - 09.2017
  • Processed customer transactions with accuracy, handling cash, credit cards, and electronic payments.
  • Maintained balanced cash drawer through prompt reconciliation of discrepancies.
  • Provided accurate information on promotions, sales events, and store policies.
  • Resolved pricing errors and product availability complaints with professionalism.
  • Established rapport with regular customers by remembering preferences and delivering personalized service.

Education

Completed coursework towards GED -

Fairhope High School
Fairhope, AL

Skills

  • Epic experience
  • Patient scheduling
  • Data entry
  • Attention to detail
  • Effective communication
  • Organizational skills
  • Phone and email etiquette

Timeline

Patient Service Clerk

Gulf Orthopedics
03.2025 - Current

Customer Service Representative

Riviera Utilities
10.2017 - 02.2025

Cashier

Winn Dixie
04.2011 - 09.2017

Completed coursework towards GED -

Fairhope High School

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