Ana Kokovic Ogan
Lawrenceville,United States
Summary
Dynamic professional with experience managing a broad range of human resource/security functions while serving as on-site specialist. Supported and guided cross-functional team members while implementing best practices within Security team. Served as a Background Screening champion for Global Security in administering and advancing security functions while acting as resource on HR policy interpretation and implementation.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Corporate Security Specialist
NCR
Belgrade, Serbia
08.2018 - 11.2021
- Prepared a variety of other written communications, reports, and documents. Provided exceptional customer service to diverse clientele even in high-stress environments. ATM loss reviewing, validating, and tracking per customer claims (100 claims per month on average). Created plans and communicated deadlines to complete projects on time. Communicated with external teams (Banks, CIT, Suppliers, Vendors). Participated in internal investigations related to security incidents. Managed purchase orders for security equipment and software. Participated in the recruitment process in cooperation with TA: CV scanning, and, interviewing. Managed team of employees, overseeing hiring, training, and professional growth of employees. Assessed client feedback and delivered information to management for corrective action. Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset. Assisted contract and legal professionals in addressing contract issues and developments
Central Inventory Planner
NCR
Belgrade, Serbia
05.2013 - 08.2018
- Accept complete responsibility for the spare parts investment and service level attainment for the entire MEA region. Managed inventory team to achieve optimal productivity and inventory control. Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels. Saved $1,000,000 by implementing cost-saving initiatives that addressed long-standing problems. Addressed supply problems and developed creative solutions to prevent delays. Reviewed and analyzed forecast data to determine and address inventory needs. Daily verbal and written communication with Customer Service, Field Logistics Services, Distribution Operations, and Customer Focus Teams to ensure problem minimization and beneficial long-term support objectives
Customer Service Representative
St. Jude Medical
Belgrade, Serbia
10.2010 - 09.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Collected and analyzed customer information to prepare product/service or customer reports. A promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management. Processed a minimum of 50 invoices each week and mailed documentation to clients. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Managed timely and effective replacement of damaged or missing products. Cross-trained and provided backup support for organizational leadership. Responded proactively and positively to rapid change
Education
Postgraduate Certificate Studies - Security Management in The Fight Against Terrorism
Belgrade University, Security Studies
Belgrade, Serbia09.2015
BBA - Administrative Studies: Human Resources Management
Applied Management, Economics And Finance (MEF)
Belgrade, Serbia04.2007
Skills
- MS Office, SAP, ERP, Oracle, Workday
- Recruitment & On-boarding
- Training & Development
- Interpersonal Communication/Critical thinking
- Organization and Time Management
- Cost controls
- Data/Records Management
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Flexible and Adaptable
Accomplishments
- Documented and resolved customer escalations which led to customer satisfaction and saving $500.000 on the claims budget.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Trained new team members on claims process, external communications, contract implementation
- Supported region of 17 countries in the inventory of spare parts.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Serbian
Native or Bilingual
English
Full Professional
Italian
Elementary
Certification
- Certified Be-a Education Ltd New Skills Academy - January 2020 -December 2022
1. Microsoft Excel Advanced Certification
2. Recruitment
3. Interview Skills & Resume Writing
4. Dealing with Difficult People and Situations
5. Events Management
6. Interior Design
7. Child Psychology
Timeline
Corporate Security Specialist
NCR
08.2018 - 11.2021
Central Inventory Planner
NCR
05.2013 - 08.2018
Customer Service Representative
St. Jude Medical
10.2010 - 09.2012
Postgraduate Certificate Studies - Security Management in The Fight Against Terrorism
Belgrade University, Security Studies
BBA - Administrative Studies: Human Resources Management
Applied Management, Economics And Finance (MEF)
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