Ana Kurihara
West New York
Summary
Dynamic Call Center Clinical Manager with a proven track record at North Hudson Community Action Corporation Health Center. Expert in patient triage and clinical leadership, driving customer satisfaction through empathetic care and critical thinking. Successfully trained and mentored clinical staff, enhancing operational efficiency and service quality in a fast-paced environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Call Center and Refugee Program Clinical Manager
North Hudson Community Action Corporation Health Center
09.2014 - Current
- Manage and streamline clinical processes in the call center efficiently.
- Assist with hiring, training and preparing appointment clerk representatives, CMAs and nurses.
- Ensure timely and safe direction of callers to appropriate services.
- Deliver patient triage, counseling, education via telephone.
- Participate in collaborative meetings with local government representatives addressing refugee health challenges.
- Generate comprehensive reports on Refugee Program progress for NJ DHS and Office of New Americans.
- Engage in monthly Quality Improvement meetings, collaborating with other healthcare professionals to enhance best practices.
Charge Nurse/Staff Nurse, Pediatric Department
North Hudson Community Action Corporation Health Center
11.2009 - 08.2014
- Managed team of over 20 employees at a high-traffic community health center.
- Trained clinical staff in job responsibilities.
- Instructed new hires, including both nurses and medical assistants.
- Performed patient triage and communicated status with healthcare providers.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
- Administered oral and intra-muscular medications and monitored patient reactions.
- Responded to life saving situations based upon nursing and organizational standards, policies and procedures.
Dentist
Oral Clinic
Parana- Brazil
09.1995 - 04.2000
- Provided and managed direct patient care, dental examinations, diagnoses, evaluations, and dental treatment, including minor oral surgeries, endodontics, extractions, and preventive care for patients of different ages.
- Prescribed medications as necessary for dental conditions, including antibiotics and pain management drugs.
- Collaborated with four dentists and four dental assistants to develop treatment plans.
- Maintained infection control standards to achieve compliance.
- Provided coaching and mentoring to enhance staff skills.
Education
Diploma - Nursing, RN
Bayonne Medical Center School of Nursing
Bayonne, NJ05-2009
Associate - Science
Hudson County Community College
Jersey City, NJ05-2009
BS - Dentistry
State University of Ponta Grossa
Parana, Brazil03-1995
Skills
- Leadership
- Patient care management
- Problem-solving skills
- Empathetic
- Efficient patient triage
- Customer Service
- Accurate clinical documentation
- EMR / EHR
- Fluent in English, Spanish, Portuguese, and Japanese
Certification
- NJ State Registered Nurse License
- BLS (CPR and AED)
Timeline
Call Center and Refugee Program Clinical Manager
North Hudson Community Action Corporation Health Center
09.2014 - Current
Charge Nurse/Staff Nurse, Pediatric Department
North Hudson Community Action Corporation Health Center
11.2009 - 08.2014
Dentist
Oral Clinic
09.1995 - 04.2000
Diploma - Nursing, RN
Bayonne Medical Center School of Nursing
Associate - Science
Hudson County Community College
BS - Dentistry
State University of Ponta Grossa