Ana Lagudo
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction at Walmart through expert selection and fashion advice, demonstrating exceptional planning and customer service skills. Achieved a significant improvement in store organization and efficiency across various roles, including meticulous inventory management at Ross Dress for Less. Skilled in both team coordination and solo tasks, ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Walmart
Orlando, FL
07.2024 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Provided fashion advice to customers based on current trends and personal style.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintained a high level of customer service while ensuring customer satisfaction.
Runner
Unimacfl
Orlando, FLORIDA
07.2023 - 12.2024
- Greeted customers and provided excellent customer service.
- Organized the storeroom to ensure a safe working environment.
- Delivered goods, documents, and parcels to clients in a timely manner.
- Loaded and unloaded vehicles with merchandise for delivery or pickup.
- Maintained up-to-date records of deliveries made.
- Assisted in stocking shelves with inventory as needed.
Early Morning Stocker
Ross Dress for Less
Orlando, FL
12.2023 - 08.2024
- Unloaded delivery trucks and stocked shelves with incoming merchandise.
- Organized stockroom according to company guidelines.
- Maintained cleanliness of store, including sweeping and mopping floors.
- Assisted customers in locating items throughout the store.
- Checked expiration dates on products for freshness.
- Restocked shelves as needed throughout the day.
- Set up promotional displays and signs throughout the store.
- Replenished product levels at check-out stands to ensure adequate supply.
Janitorial
Disinfx
Orlando, FLORIDA
11.2023 - 07.2024
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
- Managed inventory of janitorial supplies including ordering new stock when needed.
- Maintained janitorial closets in an orderly fashion to ensure that supplies were readily available for use.
- Provided additional janitorial duties such as emptying trash receptacles and changing light bulbs when needed.
- Maintaining janitorial supply inventory.
Housekeeper
J&L
Orlando, FL
08.2022 - 07.2023
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Waxed and polished wood furnishings to restore faded appearance.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Inspected furniture for damage or stains in between guest stays.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Sorted and counted linens and organized in storage areas.
Housekeeper
climar
Orlando
11.2021 - 08.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and organized cleaning supplies stock.
Education
Lic. En Educación - Educación
UPEL
Venezuela11-2012
Skills
- Planning and organization
- Flexible schedule
- Delivery organization
- Prioritizing orders
- Customer service
- Order coordination
- Online order processing
- Upbeat and outgoing attitude
Timeline
Personal Shopper
Walmart
07.2024 - Current
Early Morning Stocker
Ross Dress for Less
12.2023 - 08.2024
Janitorial
Disinfx
11.2023 - 07.2024
Runner
Unimacfl
07.2023 - 12.2024
Housekeeper
J&L
08.2022 - 07.2023
Housekeeper
climar
11.2021 - 08.2022
Lic. En Educación - Educación
UPEL