Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Lama

Miami

Summary

Detail-oriented individual with 5 years of administrative experience providing highly efficient and caring support. Able to work under pressure and independently.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Zamora, Hillman & Villavicencio
07.2023 - Current
  • Be the first point of contact by answering and screening a high volume of calls while also greeting and managing in-person client needs.
  • Overall calendar management, organize and maintain legal documents, and bill for cases as needed.
  • Provide additional help to staff as requested and ensure efficiency all around.

Administrative Assistant

Florida Mental Health Practitioners LLC
04.2022 - 12.2022
  • Provided support to clinicians by performing front desk duties such as patient intake, calls, filing and office maintenance.
  • Verified patient insurance benefits information and handled billing.

Call Agent

Signius Communications
08.2019 - 08.2020
  • Handled over a hundred daily calls, providing services to hospitals, law offices and various other agencies.
  • Documented sensitive caller information to resolve issues or to pass along to clients as an after-hours service.

Education

Associate of Arts - Psychology

Miami Dade College
Miami, FL
07-2019

Bachelor of Arts - Psychology

Florida International University
Miami, FL
04-2024

Skills

  • Administrative skills
  • Responsive to new challenges
  • Hospitality
  • Proficient in computer applications
  • Collaborative leadership

Languages

English
Spanish

Timeline

Administrative Assistant

Zamora, Hillman & Villavicencio
07.2023 - Current

Administrative Assistant

Florida Mental Health Practitioners LLC
04.2022 - 12.2022

Call Agent

Signius Communications
08.2019 - 08.2020

Associate of Arts - Psychology

Miami Dade College

Bachelor of Arts - Psychology

Florida International University

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