Ana Lara
Miami,FL
Summary
Accomplished professional offering many years of participating in strategy development to grow business volume and profitability in markets. Multi-talented and skilled in leading highly talented teams. Good analytic skills to compile trade data for presentations and decision-making.
Driven Export Manager with proven history of streamlining import-export services. Knowledgeable with customs regulations and foreign trade procedures. Excellent relationship building, issue resolution and talents.
Productive cargo agent proudly offering several years of comprehensive experience in the air transportation arena. Outstanding logistics skills to move goods of any size or weight by air. Operates forklifts, vans and trucks. In-depth knowledge of all shipping rules and customs clearance regulations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Import Supervisor
Alliance Ground International
Miami, Florida
09.2024 - Current
- Coordinated with suppliers, freight forwarders and customs brokers to ensure timely delivery of goods.
- Ensured compliance with all applicable laws, regulations and corporate policies related to import operations.
- Planned and coordinated daily activities of import personnel to maximize productivity.
- Prepared documents such as bills of lading, invoices, certificates of origin and other export and import documents according to established procedures.
- Investigated discrepancies between actual receipts and purchase orders regarding quantity, quality or pricing issues.
- Resolved customer complaints related to imports by providing solutions that are satisfactory for both parties involved.
- Provided guidance and support for new staff members assigned to the import team.
- Tracked shipments using tracking systems such as EDITRADE, ICARGO, CARGO LINK, SPRINT PASS
Import Supervisor
Menzies Aviation
Miami, FL
04.2023 - 09.2024
- Ensured compliance with all applicable laws, regulations and corporate policies related to import operations.
- Supervised the unloading of incoming containers and inspected them for any damages or discrepancies.
- Coordinated with suppliers, freight forwarders and customs brokers to ensure timely delivery of goods.
- Planned and coordinated daily activities of import personnel to maximize productivity.
- Created reports on imports including costs, inventories and shipping information.
- Prepared documents such as bills of lading, invoices, certificates of origin and other export and import documents according to established procedures.
- Developed processes to improve overall efficiency in order to reduce time spent on each shipment.
- Monitored shipments from origin through destination port, ensuring timely delivery and accuracy of documentation.
- Investigated discrepancies between actual receipts and purchase orders regarding quantity, quality or pricing issues.
- Managed inventory levels by monitoring stock levels in order to maintain optimal level of supplies at all times.
- Resolved customer complaints related to imports by providing solutions that are satisfactory for both parties involved.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated and monitored the import and export activities of international shipments.
- Ensured compliance with customs regulations and government requirements.
- Maintained up-to-date knowledge of laws and regulations governing trade operations.
- Prepared documents for customs clearance, including invoices, packing lists, certificates of origin and other related documents.
- Interacted with customers to provide information on customs procedures and requirements.
Cargo Agent / Export Backup Supervisor
Menzies Aviation
Miami, FL
05.2022 - 03.2023
- Supervised and coordinated the preparation of export documents for shipments.
- Monitored shipping schedules to ensure timely delivery of orders.
- Ensured compliance with all international trade regulations, including customs laws and currency restrictions.
- Developed and implemented procedures for efficient handling of export operations.
- Negotiated freight rates with carriers and brokers to secure best possible pricing.
- Managed customer relationships by providing excellent service throughout the entire shipping process.
- Analyzed sales data to identify trends in order volumes, shipment destinations, and product categories exported.
- Tracked inventory levels and communicated needs to purchasing department for restocking as necessary.
- Maintained accurate records of all exports, including invoices, packing lists, certificates of origin, bills of lading.
- Assisted in resolving customer complaints related to export shipments or international payments.
- Generated reports on export performance metrics such as cost savings achieved through freight negotiations or backlogs in processing orders due to paperwork delays.
Cargo Agent Export
Avianca Cargo
Miami, FL
01.2022 - 05.2022
- Prepared documents for export shipments, ensuring accuracy and compliance with regulations.
- Organized paperwork to ensure timely processing of cargo exports.
- Coordinated with freight forwarders to book space on vessels for export shipments.
- Verified manifests against actual cargo loads before shipment.
- Tracked delivery progress and updated customers on arrival dates of their goods.
- Provided guidance to clients regarding customs clearance process in the destination country.
- Arranged payment of import and export duties and fees as required by applicable laws.
- Created reports on export activities such as shipping volumes, delays.
- Reviewed contracts between shippers and carriers for accuracy and completeness.
- Monitored changes in international trade regulations, tariffs, taxes., which could affect the movement of goods across borders.
- Directed cargo loading to monitor even distribution of weight.
- Retrieved stored items and traced lost shipments, when necessary.
- Estimated freight and postal rates to track shipment costs and weights.
Passenger Service Agent
Swissport
Miami
09.2019 - 03.2020
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Processed ticket refunds for cancelled or delayed flights.
Recruiter Manager
Enee.
Tegucigalpa
11.2009 - 03.2017
- Developed and implemented recruiting strategies to attract qualified candidates.
- Identified and developed relationships with potential recruitment sources.
- Conducted initial phone interviews to assess applicant qualifications.
- Maintained accurate records of applicant information within the Applicant Tracking System.
- Reviewed applications, conducted in-person interviews, and administered tests to evaluate applicants' skills.
- Created job postings for open positions on various job boards and websites.
- Scheduled onsite interviews with hiring managers.
- Assisted in the development of onboarding processes for new hires.
- Provided guidance and advice to hiring managers regarding best practices for interviewing techniques and selection criteria.
Food and Beverage Manager
Marriot Hotel
Tegucigalpa
09.2008 - 11.2009
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
Education
MBA - Human Resources Management
UTH.
Honduras.07-2019
Bachelor of Science - Industrial Engineering
Atlantic International Institute
Honolulu, HI04-2017
Skills
- Transportation Planning
- Shipping coordination
- Microsoft Office
- Supply Chain Management
- Freight Forwarding
- Warehouse Operations
- Customs Compliance
- Organizational abilities
- Reporting abilities
- Data Entry
- Professional Demeanor
- Import declaration management
- Teamwork and Collaboration
- Documentation skills
- Problem-solving abilities
- Multitasking
- Interpersonal Skills
- Task Prioritization
- Effective Communication
- Problem-solving aptitude
- Staff Training and Development
- Food safety knowledge
- POS System Operation
- Staff Leadership
- Portion Control
- Order Management
- Food presentation
Timeline
Import Supervisor
Alliance Ground International
09.2024 - Current
Import Supervisor
Menzies Aviation
04.2023 - 09.2024
Cargo Agent / Export Backup Supervisor
Menzies Aviation
05.2022 - 03.2023
Cargo Agent Export
Avianca Cargo
01.2022 - 05.2022
Passenger Service Agent
Swissport
09.2019 - 03.2020
Recruiter Manager
Enee.
11.2009 - 03.2017
Food and Beverage Manager
Marriot Hotel
09.2008 - 11.2009
MBA - Human Resources Management
UTH.
Bachelor of Science - Industrial Engineering
Atlantic International Institute