Overview
Work History
Education
Skills
Timeline
Generic

Ana Larin

Alvin,TX

Overview

14
14
years of professional experience

Work History

Front Desk Office Manager

Candlewood Suites Hotel
Pearland, TX
11.2023 - Current
  • Coordinated daily office activities, such as ordering supplies, maintaining records and managing mail distribution.
  • Processed payments from customers using various payment methods like cash, checks or credit cards.
  • Developed and implemented administrative systems for tracking customer service requests and inquiries.
  • Ensured compliance with company policies and procedures by providing staff training on proper reception techniques.
  • Provided support to customers in resolving their queries related to products or services offered by the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Front Desk Receptionist

Holiday Inn Express Hotel Suites
Alvin, TX
07.2021 - 11.2023
  • Greeted customers warmly and made them feel welcome.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Business Owner

Elenas Housekeeping
Houston, TX
01.2011 - 01.2019
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Resolved conflicts between employees or customers in a timely manner.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Conducted regular meetings with employees to review progress towards company goals.

Education

GED -

Grover Cleaveland High School
Reseda, CA
02-2015

Skills

  • Customer service
  • Office administration
  • Payment processing
  • Record keeping
  • Inventory management
  • Staff training
  • Data entry
  • Team leadership
  • Communication skills

Timeline

Front Desk Office Manager

Candlewood Suites Hotel
11.2023 - Current

Front Desk Receptionist

Holiday Inn Express Hotel Suites
07.2021 - 11.2023

Business Owner

Elenas Housekeeping
01.2011 - 01.2019

GED -

Grover Cleaveland High School

Similar Profiles

CREATE PROFILE
Ana Larin