ANA LA ROQUE

• Managed inventory levels to ensure product availability and minimize stock discrepancies.
• Conducted regular audits of inventory to maintain accuracy and compliance with company standards.
• Utilized inventory management systems for tracking stock movements and replenishment needs.
• Collaborated with team members to optimize order fulfillment processes and enhance efficiency.
• Analyzed inventory data to identify trends and support decision-making for restocking initiatives.
• Implemented organizational strategies for storage areas, improving accessibility of products.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each day.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
• Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
• Reduced waste by identifying and addressing issues in stock rotation practices.
• Assisted in managing pharmacy inventory levels to ensure optimal stock availability.
• Monitored expiration dates and organized product rotation to minimize waste.

Provide administrative and client support services related to public assistance programs, ensuring accurate processing and compliance with state regulations.

Reviewed and verified documentation to determinate eligibility for Medicaid and Medicare programs.

Assisted clients in person and by phone with benefit- related inquiries.

Processed applications and renewals for Medicaid, SNAP, and other assistance programs.

Entered and updated client information in state systems.

Clearly Explained programs requirements, rights and responsibilities.

Maintained organized physical and electronic records.

Performed general clerical and office support duties

Handled confidential information in compliance with privacy regulations.

This role strengthened my skills in case review, documentation accuracy and compassionate customer service.

Supported the Store Manager in overseeing daily operations, leading staff and maintaining high standards of customer service.

Supervised daily store operations and team performance.

Assisted with opening and closing procedures.

Managed cash handling, deposits and register reconciliation.

Trained, coached and supported team members.

Resolved Customer issues professionally and efficiently.

Assisted with inventory control, merchandising and store presentation.

Ensured compliance with Walgreens policies and procedures.

Prioritized tasks to maintain smooth and productive shifts.

This position allowed me to develop strong leadership, decision making and operational management skills.