Ana L. Cruz
Laguna Niguel,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Comerica Bank
03.2008 - 08.2023
- Assisted customers with all types of transactions to build customer trust and sustainable revenue.
- Used each interaction with customers to explore individual needs to bring more business to branch.
- Assisted my immediate supervisor in operations and customer service, aiding in data-driven decision-making.
- Met and exceed my monthly referral sales goals consistently for new accounts, loans, and credit cards.
- Selected to be vault coordinator due to impeccable cash controls and integrity.
- Trained and assisted other tellers, cultivating a strong team spirit and unity to minimize turnover rates while ensuring consistent service delivery.
Customer Service Representative
Citibank
02.2004 - 09.2006
- Effectively managed stressful situations, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with their banking transactions while delivering excellent customer service.
- Aided supervisor with service problems efficiently.
- Referred financial products to meet customer needs and demands.
Education
Diploma As Accountant - Accounting
Institute, Antonio Plancarte
MexicoSkills
- Customer Service
- Creative Problem Solver
- Active Listening
- High Integrity/Ethics
- Reliable/Dependable
- Superior Communication
Timeline
Customer Service Representative
Comerica Bank
03.2008 - 08.2023
Customer Service Representative
Citibank
02.2004 - 09.2006
Diploma As Accountant - Accounting
Institute, Antonio Plancarte