Ana Leitao
Carteret,NJ
Summary
Dedicated medical office associate 1 with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Seeking to advance skills, knowledge and experiences.
Overview
5
5
years of professional experience
Work History
Medical Office Associate 1
Atlantic Health Systems/AMG
11.2022 - Current
- Transcribe phone messages and relayed to appropriate personnel.
- Provide prompt, polite and professional in-person and telephone customer service.
- Update patient information and insurance details.
- Register patients and complete associated paperwork for accurate records.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Perform various administrative tasks by filing, copying and faxing documents.
- Coordinate referrals through insurance and other medical specialists and documented details in patient charts.
Patient Service Representative
Summit Medical Group
04.2019 - 11.2022
- Demonstrated excellent, in all interactions
- Updated Physician schedules to accommodate the demanding needs of the office
- Performed a variety of clerical duties including filing, mailing, logging, and operating office equipment
- Provided support for a high-volume 3 physician pediatric office
- Verified insurance, collecting co-payments and creating prior authorizations
- Assisted patients with scheduling in office and specialty appointments
- Responsible for ordering office supplies
- Upholding all CDC guidelines during COVID-19
- Kept patients informed of any new guidelines and procedures
- Collaborated with Office Manager to ensure daily workflow is met.
Nanny
10.2018 - 04.2019
- Created a safe, nurturing, and positive environment
- Managed general housekeeping duties
- Kept an engaging and creative atmosphere
- Daily school drop off and pick-up
- Scheduled and planned play dates
- Implement developmentally appropriate activities.
Education
A.S - Nursing
Union County College
05.2025
No Degree - General Courses
Kean University
09.2019
Skills
- Appointment Coordination
- Insurance Authorizations
- Payment Collection and Processing
- Understanding of Medical Ethics
- Knowledge of HIPAA Regulations
- Multi-Line Telephone Management
- Insurance Information Collection
Timeline
Medical Office Associate 1
Atlantic Health Systems/AMG
11.2022 - Current
Patient Service Representative
Summit Medical Group
04.2019 - 11.2022
Nanny
10.2018 - 04.2019
A.S - Nursing
Union County College
No Degree - General Courses
Kean University
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