Ana Lelis
Orlando,FL
Summary
Dynamic and results-driven service professional with a proven track record at Olive Garden, excelling in upselling techniques, guest satisfaction, and conflict resolution. Consistently exceeds performance goals while driving team productivity through hands-on training and mentorship. Skilled in managing high-volume client interactions with professionalism and efficiency in fast-paced environments. Adept at multitasking while maintaining exceptional service quality, accuracy, and attention to detail. Strong communicator and problem-solver, dedicated to addressing guest concerns and ensuring positive dining experiences. Committed to teamwork, adaptability, and upholding the highest hospitality standards. Hardworking, passionate, and highly organized—focused on continuous growth and excellence in the food and beverage industry.
Overview
2
2
years of professional experience
Work History
Service Professional
Olive Garden Restaurant
08.2023 - Current
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
Server
Olive Garden Restaurant
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Trainer
Olive Garden
03.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Established and maintained quality control standards.
To Go Specialist
Olive Garden Restaurant
11.2022 - Current
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Host
Olive Garden
12.2022 - Current
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Sanborn Regional High School
Kingston, NH06-2022
Skills
- Conflict resolution and decision-making on the fly
- Menu knowledge (food, drinks, allergens, etc)
- Leadership presence without formal authority
- POS (Point of Sale) system proficiency
- Professionalism & hospitality mindset
- Multitasking and time management
- Teamwork and collaboration
- Attention to detail
- Upselling strategies
Accomplishments
Nominated Olive Gardens 2024 Team Member of the year in recognition of commitment to creating exceptional guest experiences and role modeling the brands spirit of teamwork.
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
References
Ashley Devito
Phone: (407) 928-6548
Email: devitox22@gmail.com
Nate Culver
Phone: (407) 345-8331
Email:Nculver1614@gmail.com
Timeline
Service Professional
Olive Garden Restaurant
08.2023 - Current
Server
Olive Garden Restaurant
07.2023 - Current
Certified Trainer
Olive Garden
03.2023 - Current
Host
Olive Garden
12.2022 - Current
To Go Specialist
Olive Garden Restaurant
11.2022 - Current
High School Diploma -
Sanborn Regional High School