Ana Leyva
Ocala,FL
Summary
Driven and adaptable professional with a history at Rey, showcasing a proven track record in customer service and problem-solving. Excelled in teamwork and collaboration, demonstrating a positive attitude that enhances team dynamics and productivity. Committed to continual improvement, adept at learning quickly and efficiently to meet and exceed objectives.
Overview
8
8
years of professional experience
Work History
Camarera
Hotel Villa El Bosque
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Elaboradora
Rey
01.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Limpiadora De Habitaciones
Hotel Pernik
11.2018 - 09.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Tecnica De Salon
Casa Del Chef
03.2016 - 07.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
12 - Bachillerato
Jesus Menendez
Cuba 07.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
Español
Full Professional
Timeline
Elaboradora
Rey
01.2024 - 06.2024
Limpiadora De Habitaciones
Hotel Pernik
11.2018 - 09.2020
Tecnica De Salon
Casa Del Chef
03.2016 - 07.2017
Camarera
Hotel Villa El Bosque
12 - Bachillerato
Jesus Menendez
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