Hi, I’m
Ana Linares
Customer Service Representative
Chatsworth,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
years of professional experience
Work History
Regal Medical Group
Customer Service Representative
05.2023 - Current
Job overview
- Handled providers inquiries and suggestions courteously and professionally.
- Actively listened to providers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of providers calls with minimal wait times..
- Updated account information to maintain provider records.
- Maintained providers satisfaction with forward-thinking strategies focused on addressing provider needs and resolving concerns.
- Offered advice and assistance to provider, paying attention to special needs or wants.
- Investigated and resolved provider nquiries and complaints quickly.
- Responded to provider requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of provider services
Creative Minds
ILS/SLS Instructor
10.2021 - Current
Job overview
- Supported developmentally disabled adults to help maintain self-sustaining and independent living environment.
- Delivered assistance and helped clients develop skills as required by ILS objectives.
- Facilitated instruction and support to clients based upon unique needs and goals.
- Encouraged participants to complete tasks while promoting individual choice and decision-making opportunities.
- Demonstrated respect, friendliness and willingness to assist clients with intellectual & developmental disabilities.
- Identified issues, analyzed information and provided solutions to problems
- Supervised & kept track of medication
Peerless Building Maintenance
Front Desk Receptionist
10.2022 - 11.2022
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Etta
ADLS/SLS Instructor
12.2017 - 03.2020
Job overview
- Worked to improve and enhance client's lives through effective daily living and compassionate care
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Built strong relationship with patient to deliver emotional care, support and companionship
- Engaged patient in activities, such as: walks, reading, dancing, singing, shopping
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
New Horizons
Job Coach/Supervisor
10.2013 - 06.2017
Job overview
- Provide instruction coaching support, advocacy and social skills to individuals with intellectual & developmental disabilities to successfully work in community.
- Maintained proper work station using efficient work methods and techniques to ensure maximum consumer productivity
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Led group of consumers in recreational activities or day program to enhance consumers outcomes
- Assisted disabled clients to support independence and well-being
Insua Graphics
General Office/Receptionist
01.2005 - 04.2006
Job overview
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
- Supported various administrative duties by filing, faxing, data entry and invoicing.
- Received and routed business correspondence to correct departments and staff members.
Murphy-Shelby Dodge
General Office Assistant
05.2003 - 06.2004
Job overview
- Greeted incoming visitors and customers professionally provided friendly, knowledgeable assistance
- Checked documentation for accuracy and validity on updated systems
- Carried out day to day duties accurately and efficiently.
- Provided exceptional customer service to clients, responding to questions effectively
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Carried out administrative tasks by communicating with clients, data entry, filing, faxing, distributing mail and scanning documents
- Confirmed appointments, appointment setting & bill of lading.
- Recognized concern issue prior to escalation and applied good communication for effective resolution
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
San Fernando High SchoolSan Fernando, CA
06.1988
Skills
- Excellent planner and coordinator
- Retail
- Companionship
- Great active listener
- Bilingual English/Spanish
- Strong communication skills
- Filing, faxing, data entry
- Customer satisfaction
- Attentive to People
- Overseeing Daily Activities
- Direct Patient Care
- Independent Living
- Group Activities
- Community Integration
Timeline
Customer Service Representative
Regal Medical Group
05.2023 - Current
Front Desk Receptionist
Peerless Building Maintenance
10.2022 - 11.2022
ILS/SLS Instructor
Creative Minds
10.2021 - Current
ADLS/SLS Instructor
Etta
12.2017 - 03.2020
Job Coach/Supervisor
New Horizons
10.2013 - 06.2017
General Office/Receptionist
Insua Graphics
01.2005 - 04.2006
General Office Assistant
Murphy-Shelby Dodge
05.2003 - 06.2004
San Fernando High School
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