ANA LOERA
Corning,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Office Manager
Travis Stroud Law
12.2023 - 11.2024
- Providing and maintaining equipment, ordering office supplies, and checking office inventory
- Helping attorney schedule appointments, trial dates, hearings, meetings
- Managing legal documents
- Ensuring documents are prepared on time and properly, preparing legal correspondence and documentation, and filing and tracking large amounts of data and information
Account Manager
Marathon Staffing
05.2022 - 10.2023
- Advertising job openings across multiple channels
- Responsible for recruiting, interviewing, selecting and placement
- Completed, filed and maintained files of U.S Department of Justice and Employment Eligibility Verification on all applicants and associate employees
- Performed in-house drug screening as required
- Ensured that background checks have been processed and approved prior to employee placement
- Scheduled, administered and reviewed assessment testing for applicants
- Counseled associates employees
- Terminated or released employees as required
- Conducted safety training for some existing and all new associate employees
- Balanced timecards, corrected errors, and inputted payroll for billing
Client Service Specialist
Corning Ford
06.2021 - 05.2022
- Managing clients' inquiries
- Schedule service appointments
- Maintain and update rental car agreements/ smog/ registrations
- Assist client setting up the FordPass Application
- Collecting deals folders and required paperwork for subpoenas
Insurance Service Agent
Dolling Insurance
09.2020 - 04.2021
- Maintain policies and documentation
- Existing Client's policy renewals
- Maintain and update customer records
- Assist policy holders settle their pending claims
- Expedite policy holder's insurance issues
Scheduling/Benefits Coordinator
Kremer Dental Care
09.2019 - 08.2020
- Responsible for scheduling appointments
- Answer phones
- Manage administrative records and financial records, such as insurance payments
- Balance payments
- Made night deposits
- Ran the daily production reports
Staffing Specialist
RUSH Personnel Services, Inc.
06.2015 - 08.2019
- Responsible for recruiting, interviewing, selecting and placement of applicants
- Completed, filed and maintained files of U.S Department of Justice and Employment Eligibility Verification on all applicants and associate employees
- Performed in-house drug screening as required
- Ensured that background checks have been processed and approved prior to employee placement
- Scheduled, administered and reviewed assessment testing for applicants
- Counseled associates employees
- Terminated or released employees as required
- Conducted safety training for some existing and all new associate employees
- Translated as needed
- Balanced timecards, corrected errors and inputted payroll for billing
Substitute Liaison
Tehama County Department of Education
12.2014 - 06.2015
- Temporary fill in for school sites who needed a substitute
- Responsible for 20-24 children -ages varied
- Helped with homework
- Organized clubs and activities
Sales Support Coordinator
Fifth Sun Graphics
08.2011 - 01.2013
- Temporary personal assistant to the owner of the company
- Gathered sales data from different sites e.g
- Kmart/Sears, Kohl's and Spencer's
- Followed requirements when sending out samples
- Handled confidential payment information on a daily basis
- Sale order entry
- Assisted customers over the phone with their order questions
- Entered and kept records of new customers
- Ran the open sales and back orders reports
- Assisted with special projects
- Backed up receptionist
Customer Care Professional
United Healthcare
06.2010 - 08.2011
- Passed a 16-week health benefit training class
- Handled confidential information on a daily basis
- Assisted customers over the phone with their health insurance questions and claims
- Explained how claims were processed according with their benefits
- Identified problems, due to claims processing errors and routed them for corrections
- Able to work well with little supervision
Teller Coordinator
US Bank
07.2004 - 09.2008
- Maintained high standards for excellence
- Provided excellent customer service
- Helped customer with complex problems on their accounts
- Reconciled totals with inventory reports
- Trained and updated tellers on new bank policies
- Placed and removed holds on accounts
- Explained, promoted, and sold bank products and services
- Opened new accounts
- Reviewed work for exactness, neatness and conformity to policies and procedures
Education
Diploma Earned -
Corning Union High School
CorningNo Degree - Business Communication
Butte College
OrovilleSkills
Human Resource Experience
Candidate screening
Background checks
Onboarding coordination
Resume review
In-person interviewing
Phone interviewing
Professional Recruiting Skills
Relationship building
Administrative skills
Team management
Listening skills
Oral and writing communication
FLUENT IN Spanish
Administrative support
Travel coordination
Executive support
Office management
Information confidentiality
Certification
Accident and Health License – CA Department of Insurance.
Timeline
Office Manager
Travis Stroud Law
12.2023 - 11.2024
Account Manager
Marathon Staffing
05.2022 - 10.2023
Client Service Specialist
Corning Ford
06.2021 - 05.2022
Insurance Service Agent
Dolling Insurance
09.2020 - 04.2021
Scheduling/Benefits Coordinator
Kremer Dental Care
09.2019 - 08.2020
Staffing Specialist
RUSH Personnel Services, Inc.
06.2015 - 08.2019
Substitute Liaison
Tehama County Department of Education
12.2014 - 06.2015
Sales Support Coordinator
Fifth Sun Graphics
08.2011 - 01.2013
Customer Care Professional
United Healthcare
06.2010 - 08.2011
Teller Coordinator
US Bank
07.2004 - 09.2008
No Degree - Business Communication
Butte College
Diploma Earned -
Corning Union High School