Hi, I’m
Ana Logan
Charlotte,NC
Never let yesterday use up too much of today.
Will Rogers
Summary
Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions. Versed in applicable audit processes and procedures.
Overview
9
years of professional experience
Work History
Wells Fargo
Investigator
11.2022 - Current
Job overview
- Conducted in-dept investigation into suspicious transactions and identified potential money laundering activities, ensuring 100% compliance with relevant laws and regulations
- Utilized various tools and technologies to analyze customer transactions, identify patterns, and assess risk levels
- Prepared detailed reports documenting investigation findings and recommended actions to mitigate risk
- Prepared and submitted suspicious activity reports (SARs) to relevant authorities, maintaining accurate documentation and timelines
- Stayed up to date with industry trends, regulatory changes, and emerging money laundering techniques to enhance investigation techniques and maintain compliance
- Assisted in development and enhancement of policies, procedures, and training programs.
- 2Boosted productivity by training and guiding 12 employees.
Wells Fargo
Fraud & Claims Manager
07.2018 - 11.2022
Job overview
- Led teams of 20-48 associates within Identity Theft Assistance Team and Online Fraud Claims
- Analyzed risk management services to establish fraud strategies, reduce monetary loss, and improve department effectiveness
- Identified and recommended opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery and government or internal report of fraud and claims activity
- In control of work distribution management, ongoing production, and workflow improvement efforts
- Decreased high volumes and backlog of cases by 90% using data analytics to meet compliance guidelines
- Oversaw two business transitions to help create new departments, implement new guidelines, metrics, procedures, while ensuring compliance with internal policies, risk controls and government regulations including, but not limited to FCRA, UDAAP, Regulations E, CC, D, and Z is met
- Implemented Business controls to help with Staffing, Volumes, Production
- Recruited talented associates to meet FTE requirements.
Wells Fargo
Fraud & Claims Operations Senior Analyst, Financial Crimes Specialist III
11.2014 - 07.2018
Job overview
- Investigated online fraud cases using pertinent sources to determine causes of action for fraudulent activity
- Analyzed substantial amounts of data to find patterns of fraud and anomalies
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Increased department penetration rate from 60% to 95% by implementing new strategies and bulk closures
- Executed key fraud identifications, detection, research and loss mitigation actions on multiple delivery channels and products to protect bank clients and assets from fraud
- Researched and reviewed strategized fraud alerts for online transactions (online transfers, Bill pays, Zelle, Inter-FI transfers) & suspicious logins into online banking credentials
- Contacted customers directly to notify them of fraudulent activity and minimize impacts
- In charge of decisions that influence processes and clients with financial, compliance and legal implications (e.g., pay/no pay; block/hold account(s) and transaction or access based on analysis of research conducted)
- Selected as top performer for Cross-departmental projects and to facilitate and lead meetings.
- Investigated system issues and implemented resolutions to reduce downtime.
Education
South Carolina State UniversityOrangeburg, SC
Bachelor of Science
05.2013
Skills
- Risk Management
- Research and Analysis
- Fraud Investigations
- Fraud Detection
- Organizational skills
- Collaborative Networking
- Leadership skills
- Strong Interpersonal Skills
- Data analytics
- Microsoft Office
- Compliance Management
- Risk Mitigation
- Due Diligence
Accomplishments
- 2017 Golden Spoke Champion
- Successfully managed a team of 28-40 fraud & claims specialist.
- Collaborated with team of 8 in the development of Automation AI project for Identity Theft.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Systems
- Prevent
- CIV
- Hogan
- Actimize
- ACE
- FCP
- CCM
- OAT
- CSA
- SVP
- UW
- Universal Softphone
- C.L.A.I.M.S.
- NICE
- Columbia
- OIB
- LexisNexis
- Fast data
- DAT
- Visa
- Tableau
- SQL
- Workday
- ICMP
- Zelle
- Business Objects
Volunteer Experience
- Black & African American
- Women’s Connection
- Greater Charlotte Network
- Crisis Assistance Ministry
- Friendship Trays Inc.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Investigator
Wells Fargo
11.2022 - Current
Fraud & Claims Manager
Wells Fargo
07.2018 - 11.2022
Fraud & Claims Operations Senior Analyst, Financial Crimes Specialist III
Wells Fargo
11.2014 - 07.2018
South Carolina State University
Bachelor of Science