Ana Lopez
Houston,TX
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth. Reliable Crew Trainer with background in staff development and performance improvement. Skilled in mentoring new team members, facilitating training programs, and ensuring adherence to safety protocols. Strengths include leadership, communication, and problem-solving abilities. Previous roles have seen significant improvements in team efficiency and productivity through effective training methods.
Overview
13
13
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
Houston, TX
02.2024 - Current
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Organized team building activities to foster a positive work environment among crew members.
- Maintained up-to-date records of all employees' training progress and certification status.
- Encouraged open communication between trainees and management throughout the learning process.
- Participated in recruiting events, representing organization's commitment to quality training.
Cahier
McDonald's Restaurant
Houston, TX
02.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cleaning Crew Supervisor
Llconstruction
Houston, TX
02.2012 - 09.2020
- Conducted daily inspections of cleaning staff to ensure tasks were completed according to standards.
- Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
- Trained new employees on the proper use of cleaning products and equipment, safety protocols, and other relevant policies.
- Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.
- Coordinated with vendors for ordering supplies as needed.
- Ensured adherence to health codes and regulations related to sanitation practices.
Education
GED -
HCDE
Houston, TX12-2025
Skills
- Training Materials Development
- POS Systems
- Delegating Work
- Continuous Improvement
- Learning Platforms
- Active Listening
- Cash Handling
- Food Safety
- Cleaning and sanitation
- Customer Service
- Workplace Safety
- Safe Food Handling
- Product Knowledge
- Restaurant Standards
- Food safety understanding
Accomplishments
- CREW TRAINER CERTIFIED
Timeline
Crew Trainer
McDonald's Restaurant
02.2024 - Current
Cahier
McDonald's Restaurant
02.2024 - Current
Cleaning Crew Supervisor
Llconstruction
02.2012 - 09.2020
GED -
HCDE