Ana Lopez

• Revenue Management: Prepared and reviewed revenue journals, ensuring accuracy and compliance by questioning transactions and rebates.
• Cash Handling Procedures: Collected daily cash drops and recorded discrepancies; collaborated with management to implement improvements in cash handling processes.
• Credit Card Reconciliation: Managed credit card settlements, reviewing bank credits and reconciling discrepancies to maintain financial accuracy.
• Chargeback Management: Reviewed and documented chargebacks, collaborated with various departments to address continuous errors, and responded effectively to merchants with comprehensive supporting documentation.
• Financial Statement Analysis: Analyzed monthly statements to ensure all open items were processed, accrued, or re-forecasted, safeguarding financial integrity.
• Invoice Processing: Processed invoices with accurate coding according to the eleventh edition accounting guidelines, and generated third-party invoices for airlines and hotel relocations to enhance revenue streams.
• Guest Ledger Oversight: Monitored guest ledgers, tracking outstanding credit limits and uncollected debts to mitigate financial risks.
• Compliance and Onboarding: Managed onboarding procedures, ensuring compliance with lunch break regulations for optimized staff management.
• Payroll Processing: Prepared tips and banquet gratuities for payroll, ensuring timely and accurate employee compensation.
• Incident Reporting: Logged hotel incident reports in accordance with OSHA guidelines to maintain a safe workplace.
• Document Compliance: Maintained essential compliance documents (W-9, I-9, W-4 forms, contracts, and licenses) to support organizational policies.
• Financial Reporting: Inputted leave on P&L reports, contributing to precise financial forecasting.
• Data Analysis: Utilized advanced Excel functions (pivot tables, VLOOKUPs) to streamline data analysis and reporting processes.

Assistant Controller

• Directed Accounts Payable functions, overseeing invoice approval, coding, and entry, ensuring timely payments and compliance with financial protocols.
• Cultivated vendor relations, managed reconciliations, and processed 1099/W-9 forms, enhancing communication and efficiency with a network of over 250 vendors.
• Implemented Positive Pay uploads and variance documentation, contributing to and improving cash management accuracy.
• Executed Accounts Receivable operations, including billing, invoicing, and payment processing.
• Processed and reconciled travel agent commissions, ensuring accuracy in statements and timely payments.

Front Office Manager

• Managed room divisions and guest relations as Front Office Manager, enhancing the overall guest experience and operational efficiency.
• Implemented innovative staff incentives, boosting TripAdvisor review scores and employee morale.
• Assisted in data entry and record keeping for financial transactions, ensuring accuracy and compliance.
• Supported the preparation of financial reports and audit documentation, enhancing transparency and accountability in financial practices.
• Conducted research and analysis to inform financial forecasting and budgeting, aiding in strategic decision-making.
• Provided administrative support to the accounting team, including scheduling and organizing files, and improving team productivity.