Ana Lourenco

• Communicated with customers to provide updates on orders and arrange pick-up and delivery times.
• Managed routing changes due to weather delays or other unforeseen issues.
• Dispatched drivers for pickup and delivery of goods as required by clients' schedules.
• Prepared customs clearance documentation according to country-specific requirements.
• Developed relationships with vendors in order to secure competitive pricing for services provided.
• Identified cost saving opportunities while optimizing transit times for customers' shipments.
• Provided customer service support by answering inquiries regarding shipment status or delivery time frames.
• Ensured compliance with U.S. Customs regulations when processing import and export documentation.
• Assisted in preparing rate quotes for customers based on their individual needs.
• Monitored cargo movements to ensure timely arrival at destination ports.
• Inspected cargo prior to loading onto aircrafts to verify weight restrictions were not exceeded.
• Maintained detailed records of all shipments and ensured accurate data entry into the system.
• Responded promptly to customer complaints regarding lost or damaged goods during transit.
• Verified accuracy of shipment information for international shipping requirements.
• Coordinated and processed export documents, including commercial invoices, packing lists, air waybills, certificates of origin, shipper's letters of instruction, and other related documents.
• Resolved discrepancies between customer requests and carrier availability as needed.
• Processed paperwork for hazardous materials, ensuring safety guidelines were met prior to transport.
• Communicated with global offices by telephone and email to facilitate smooth shipments.
• Built and strengthened relationships with trucking companies and airlines to optimize daily operations.

• Dispatched drivers for pickup and delivery of goods as required by clients' schedules.
• Developed relationships with vendors in order to secure competitive pricing for services provided.
• Negotiated freight rates with carriers based on volume discounts and special offers from suppliers.
• Identified cost saving opportunities while optimizing transit times for customers' shipments.
• Provided customer service support by answering inquiries regarding shipment status or delivery time frames.
• Maintained detailed records of all shipments and ensured accurate data entry into the system.
• Communicated with global offices by telephone and email to facilitate smooth shipments.
• Organized destination-specific storage and delivery processes.
• Discussed detailed port information to importers or exporters.

• Reported any damaged items or discrepancies in shipments to supervisor immediately.
• Received and processed incoming orders, ensuring accuracy of information.
• Verified stock inventory levels and maintained records of items shipped and received.
• Cross-checked order forms against actual products received or sent out for accuracy.
• Assisted in developing strategies for improving efficiency of daily operations.
• Ensured compliance with company policies regarding proper storage of hazardous materials.
• Recorded shipment data for reporting, accounting or recordkeeping purposes.
• Prepared work orders, bills of lading or shipping orders to route materials.
• Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
• Computed shipping, storage or demurrage charges using computer or price list.
• Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
• Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

• Prepared invoices for customers and suppliers.
• Assisted managers with additional duties during employee absences.
• Maintained a record of all financial transactions, ensuring accuracy and completeness.
• Entered data into accounting software packages accurately and efficiently.
• Created spreadsheets to track budget expenses and income.
• Provided administrative support to the finance department, such as filing documents and responding to queries.
• Processed payments received from customers in an accurate and timely manner.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Managed customer complaints regarding billing errors or discrepancies.
• Performed database entry updates to keep information current.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
• Checked postings and documents for correctness, accuracy and proper coding.
• Matched orders with invoices and recorded required information.
• Classified and summarized financial data to compile and enter in financial records
• Received and recorded cash, checks and transfers.

· Spearheaded the development of science and technology programs in the State of Rio de Janeiro, collaborating with private sector companies and research institutions to promote social inclusion of communities.

· Led initiatives to stimulate scientific research and technological innovation throughout the State.

· Oversaw the qualification process for undergraduate, graduate, and technical level programs to ensure quality standards and curriculum requirements were met.

· Oversaw the actions of the legislative assembly to ensure it was acting ethically and legally.

· Identified areas of deficiency.

· Recommended areas for improvement.

• Acted as Log-In representative and liaison between the government, regulatory agencies, unions, and port authorities.

• Represented clients at trial proceedings before judges or juries.
• Argued clearly, logically and persuasively in written and oral form.
• Compiled evidence from police reports, medical records or other sources for use in court trials.
• Advised clients on their legal rights, obligations and liabilities under applicable laws.
• Attended hearings, mediations and negotiations on behalf of clients.
• Interpreted laws and regulations in non-complex terminology to educate individuals.
• Performed complex legal research to prepare for cases or arbitration.
• Collaborated with colleagues to develop effective solutions to complex legal issues.
• Administered complex civil or criminal litigation in trial and appellate courts.
• Interpreted recent court opinions and current legal research to remain current with developments.
• Maintained up-to-date knowledge of changes in local, state and federal laws.
• Filed appeals when necessary after a judgment is rendered in a case.
• Analyzed relevant precedents set by previous court decisions.
• Ensured compliance with state bar association rules regarding professional conduct.
• Presented court cases to jurors and judges.
• Drafted wills, powers of attorney, trusts and estate planning documents.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Handled confidential documents in an organized fashion according to established protocol.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Provided secretarial and office management support while building cooperative working relationships.
• Responded effectively to sensitive inquiries or complaints.
• Scheduled appointments, meetings and events for management staff.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Coordinated appointments, meetings and conferences.
• Managed database systems containing customer contact information.
• Maintained accurate department and customer records.
• Scheduled appointments between clients and customers and internal staff members.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Created travel arrangements for senior managers according to their requirements.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Coordinated travel arrangements and completed expense reports for travel reimbursement.